Ferman Ford - Service Center

Having a Ford, I expect only the best from Ford The people I dealt with were courteous and friendly and took care of my needs immediately. I was promptly notified when my vehicle was completed. The people I dealt with were courteous and friendly and took care of my needs immediately. I was promptly notified when my vehicle was completed. More

William was great Great service. William was very helpful and knowledgeable. Hw was quick to recognize that the car couldn’t be driven and immediately put me in a loner Great service. William was very helpful and knowledgeable. Hw was quick to recognize that the car couldn’t be driven and immediately put me in a loner car More

Recall fixed They told me the recall item would take about 1 1/2 to 3 hours to fix it took the less than 45 minutes. They were fast, helpful and courteous. They told me the recall item would take about 1 1/2 to 3 hours to fix it took the less than 45 minutes. They were fast, helpful and courteous. More

Ferman Ford has not honored Ford’s 60,000 mile warranty I brought my 2015 Transit Van in for service 6 times for the same problem - my transmission was causing a vibration at 60-70 miles per hour. I brought I brought my 2015 Transit Van in for service 6 times for the same problem - my transmission was causing a vibration at 60-70 miles per hour. I brought it in twice at Freedom Ford in New York State and 4 times at Ferman Ford, Clearwater FL. Every time I brought it in I was told that it was due to a recall - the driveshaft flexible coupling needed to be replaced. It was replaced multiple times and at one point I was told to wait for a new supperior coupling and that the ones that were used as replacement the first few times were flawed. I waited nearly 6 weeks for the new coupling and after it replaced the older flawed coupling, the vibrations continued. Each time I was told that the problem was solved. One of the service visits I was told that the tires need to be rotated and that was probably the problem. Once again I was told that it solved the problem. It did not. I use the Van for business and travel all over the country ... so while this was going on I went over the 60,000 mile warranty by 700 miles. For over one year I had been bringing the vehicle in for service for the same problem. I was told that I needed to pay $1,850.03 including tax because I was over the 60,000 mile limit. I desperately needed the van for another trip to Pennsylvania and afterwards Indiana so I had no choice but to accept the ultimatum. Not only am I going on social media so everyone knows that Ford does not honor its warranties, but I will be going to small claims court ... and if that doesn’t satisfy me I will go to an attorney for a replacement of the vehicle. More

Outstanding Performance I Meant Jeff My Service Man, Who Was Very Kind Knowledgeable and Helpful. Explained Everything and Directed Me To The Waiting Lounge, Which Was a Pl I Meant Jeff My Service Man, Who Was Very Kind Knowledgeable and Helpful. Explained Everything and Directed Me To The Waiting Lounge, Which Was a Pleasant Experience. More

service great service. Cameron was courteous and knowlegeable and his estimated time for my car to be completed was on target. will return . Ferman Ford rocks great service. Cameron was courteous and knowlegeable and his estimated time for my car to be completed was on target. will return . Ferman Ford rocks. More

Satisfied Customer The service employees are friendly, courteous and willing to help. The new waiting room is large and nice, but too cold. I also appreciate the shutt The service employees are friendly, courteous and willing to help. The new waiting room is large and nice, but too cold. I also appreciate the shuttle service to go back home and get some things done around the house instead of waiting. Steve does a nice job of shuttling the customers back and forth. Your company makes servicing our vehicles a better experience with all the conveniences you offer. More

30,000 Mile Service The service was going to take most of the day because a new tire had to be ordered. We were taken home and picked up around 5:00. The customer servi The service was going to take most of the day because a new tire had to be ordered. We were taken home and picked up around 5:00. The customer service and the service on the car were great. More

fuel injector A "check engine light" indicated that a fuel injector needed replacement. Jeff had the technician troubleshoot the problem, order the parts and contac A "check engine light" indicated that a fuel injector needed replacement. Jeff had the technician troubleshoot the problem, order the parts and contacted me to schedule a convenient appointment. After replacing the bad part, he called to notify me it was complete and ready for pickup. This was an excellent repair experience. More

Best service Ever Staff has a can do approach, going the extra mile. My car died at work they sent tow truck snd their shuttle for me. Made sure I had a loaner car whil Staff has a can do approach, going the extra mile. My car died at work they sent tow truck snd their shuttle for me. Made sure I had a loaner car while mine was being repaired.cannot say enough about the service More