Ferman Ford - Service Center

Satisfied Customer The service employees are friendly, courteous and willing to help. The new waiting room is large and nice, but too cold. I also appreciate the shutt The service employees are friendly, courteous and willing to help. The new waiting room is large and nice, but too cold. I also appreciate the shuttle service to go back home and get some things done around the house instead of waiting. Steve does a nice job of shuttling the customers back and forth. Your company makes servicing our vehicles a better experience with all the conveniences you offer. More

30,000 Mile Service The service was going to take most of the day because a new tire had to be ordered. We were taken home and picked up around 5:00. The customer servi The service was going to take most of the day because a new tire had to be ordered. We were taken home and picked up around 5:00. The customer service and the service on the car were great. More

fuel injector A "check engine light" indicated that a fuel injector needed replacement. Jeff had the technician troubleshoot the problem, order the parts and contac A "check engine light" indicated that a fuel injector needed replacement. Jeff had the technician troubleshoot the problem, order the parts and contacted me to schedule a convenient appointment. After replacing the bad part, he called to notify me it was complete and ready for pickup. This was an excellent repair experience. More

Best service Ever Staff has a can do approach, going the extra mile. My car died at work they sent tow truck snd their shuttle for me. Made sure I had a loaner car whil Staff has a can do approach, going the extra mile. My car died at work they sent tow truck snd their shuttle for me. Made sure I had a loaner car while mine was being repaired.cannot say enough about the service More

Great service Great experience. They are always very helpful and as quick as possible with service. Jeff always helps me everything and provides extra service if ne Great experience. They are always very helpful and as quick as possible with service. Jeff always helps me everything and provides extra service if needed. More

fast and efficient THE SERVICE CENTER AT FERMAN FORD DID A GOOD JOB FIXING MY POWER WINDOWS JEFF ORDER PARTS THEY CAME IN LES THEN A WEEK GOOD JOB VERY HAPPY THE SERVICE CENTER AT FERMAN FORD DID A GOOD JOB FIXING MY POWER WINDOWS JEFF ORDER PARTS THEY CAME IN LES THEN A WEEK GOOD JOB VERY HAPPY More

Fast, fair service. I've used Ferman to service my 2016 Flex. They are friendly, knowledgable and the work is performed quickly. What more do you want from a service ce I've used Ferman to service my 2016 Flex. They are friendly, knowledgable and the work is performed quickly. What more do you want from a service center. More

Always a great experience Nick Hawk at Ferman BMW always makes my experience flawless! Nick is super helpful, thorough, and 100% honest! I will never bring my car anywhere else Nick Hawk at Ferman BMW always makes my experience flawless! Nick is super helpful, thorough, and 100% honest! I will never bring my car anywhere else for service or buy a car anywhere else! More

Repair for repairing Massager under warranty within 1 hour. Advisor Cameron Top in was very professional and courteous. The repair work for massager was completed less than estimated time. Ferman Ford is a grea Advisor Cameron Top in was very professional and courteous. The repair work for massager was completed less than estimated time. Ferman Ford is a great Dealership. My experience with the Service Dept. Has been great. They have a great facility with very professional and friendly staff. More

Efficient, Friendly, and Thorough!!! I called in the morning and was able to get an afternoon appointment for an oil change. On the way there a notification came on and when I arrived I I called in the morning and was able to get an afternoon appointment for an oil change. On the way there a notification came on and when I arrived I advised them about it. William was forth coming with recommendations and how to best service my vehicle for this notification. He kept me up to date on the progress and when finding out what was causing my notification advised that it was a recall. He was quick to provide an acceptable time frame due to having to order parts and my vehicle was done the next morning. I highly recommend using Ferman Ford Service. I have never felt taken advantage of and always feel safe in my vehicle. More