Ferman Ford - Service Center

Bought a Ford Fusion from them in 2017. By 2020 it was going into the shop every 3 months. The first time it went in they had it for four months and they couldn’t figure out what was wrong By 2020 it was going into the shop every 3 months. The first time it went in they had it for four months and they couldn’t figure out what was wrong and even broke the engine down completely. They got it running again and it went back in a month later. We were told a part was put in upside down. It continued going into the shop every 3-6 months before we finally got rid of it on the service guys recommendation. They should have just replaced the car. It was obviously a lemon. More

This is my 4th vehicle purchased from Ferman Ford and they never disappoint. Alex is a phenomenal salesman. they never disappoint. Alex is a phenomenal salesman. More

I’m typically not the type of person who leaves reviews, but I feel my experience here warrants one. (Note: I previously posted two negative reviews for this dealership, which I have since deleted, but this but I feel my experience here warrants one. (Note: I previously posted two negative reviews for this dealership, which I have since deleted, but this will be my final review.) Pros: The Service Manager has been excellent to work with on several occasions. I’ve had some complaints with previous service advisors, but he’s gone above and beyond to address my concerns and make things right. He’s advocated for me with Ford corporate, and has been honest, transparent, and up front with me each time I’ve worked with him while my vehicle has been in for service. He’s been the only reason I’ve kept coming back. Cons: I was notified that my vehicle was involved in an accident on their lot while it was in service. An employee had backed into my vehicle and scratched/dented my front bumper. They did cover the cost 100%, and while I appreciate the honesty and transparency, the mere carelessness deters me from ever going back. I’ve since sold the vehicle to them, but when I went to retrieve some items out of my vehicle, I noticed a decently large scratch on the rear passenger side that was not there when I brought it in. I wonder if that would’ve been addressed and repaired before being handed back over to me had I not sold it, or if it would’ve been swept under the rug. Again, while I do greatly appreciate the openness and honesty, especially from the Service Manager, the dealership as a whole has not delivered to the level of quality that I have expected. More

Good communication by advisor. Worked directly with warranty company and work completed quicker than originally told. Worked directly with warranty company and work completed quicker than originally told. More

Outstanding Customer Service! Beth really went out of her way to help and has the patience of a saint! Beth really went out of her way to help and has the patience of a saint! More

This schedule has been a real mess. I've been waiting now for many months for Ferman Ford to get back to me to confirm the parts were actually in stock and nobody followed up. This is I've been waiting now for many months for Ferman Ford to get back to me to confirm the parts were actually in stock and nobody followed up. This is on top of the first service where I brought the car in for the recall. And was told the parts weren't available. And you would be back in touch when the parts were in stock. And nobody ever returned call or email. Then I heard many emails from Ferman Ford. Saying the Mobile service team would be happy to take care of this and again. When I replied, nobody followed up the either. I had to email 3 or 4 times and still nobody returned the email and scheduled the service and replied. This is just unprofessional and not what I expect from Ferman Ford. Then when I came in and was explaining this to you, you called me rude for explaining this! Ferman Ford need to do better. More

I have been to the dealership four times to have recall service taken care of. The first time they said everything was fine and which it wasn’t. Now today Saturday, 9 September was my fourth trip to get th service taken care of. The first time they said everything was fine and which it wasn’t. Now today Saturday, 9 September was my fourth trip to get this taken care of to no avail. Is there no communication at your dealership to where I don’t come there and spend hours wasting my time because someone up there can’t give me a courtesy call and at least tell me something. Absolutely dissatisfied with Ferman Ford at this time. If somethings on back order, at least tell the customer so they don’t waste their time coming to the dealership poor poor business! More