Ferman Ford

Many delays in repair and very poor communication. Placed a handwritten sticky note in the corner of my window for next oil change. Placed a handwritten sticky note in the corner of my window for next oil change. More

My service advisor is Stephen. He provided excellent customer service as well as answering all of my questions. He also had my vehicles fixed in a timely fashion. He provided excellent customer service as well as answering all of my questions. He also had my vehicles fixed in a timely fashion. More

The service department tells you what you want to hear with little to no results. I've had my truck in for the same on-going issue 5 times. Was told by several service writers that they would take care with little to no results. I've had my truck in for the same on-going issue 5 times. Was told by several service writers that they would take care of the leaking ac, wet carpet and smell. Carpet was replaced as was the evaporater. In the process they scratch my dash up and had to have a trim guy basically spray paint the scuffs and scratches. After 2 weeks The smell was back and the carpet was wet again. I was told the rubber boot drain wasn't installed correctly on the first fix. This is the 5th time they have had my truck for the last 9 days. Get a call today and all they said after 8 days was, we dried it out nothing else we can do. I'm not asking for anything other than fixing what needs to be taken care of. I bought my truck here but will be taking it elsewhere to be serviced from now on Very disappointed in Ferman Ford I can say you have lost a customer! More

Eric Hager was phenomenal. From the time I arrived, he assisted me in buying a van. Was only there for about an hour and a half. Great guy. From the time I arrived, he assisted me in buying a van. Was only there for about an hour and a half. Great guy. More

Quick turnaround upon arrival. Immediate help from customer service. Very satisfied overall with the experience. Immediate help from customer service. Very satisfied overall with the experience. More

Over all good dealership. And got me approved for a truck I really wanted especially during a tanked economy like we have now where lenders are giving out less loans. So overa And got me approved for a truck I really wanted especially during a tanked economy like we have now where lenders are giving out less loans. So overall I'm happy and they made it happen. More

Service was great and prompt. I was even ubered back to work. Very very personal and professional. Much appreciate the service and speediest TLC. I was even ubered back to work. Very very personal and professional. Much appreciate the service and speediest TLC. More

The team is always friendly and welcoming. They do a good job explaining the services and benefits. The wait area is clean and when a ride is needed they set you up with one very quickly. They do a good job explaining the services and benefits. The wait area is clean and when a ride is needed they set you up with one very quickly. More

Boy th t many vehicles es at Ferman. Everyone is very knowledgeable about the product line. Revived a fair reasonable trade every time. Everyone is very knowledgeable about the product line. Revived a fair reasonable trade every time. More

I had really good salesman. Although I would have liked a better price and less fees Not to be. Did do good on interest for the loan Although I would have liked a better price and less fees Not to be. Did do good on interest for the loan More