Ferman Ford

This is because Jose Ignatius was very friendly. He displayed professionalism, good customer service. This was my 2nd time working with him and I was not disappointed. displayed professionalism, good customer service. This was my 2nd time working with him and I was not disappointed. More

Me and my wife decided to get a new car trying to get best fuel efficiency. I made an on-line request for that purpose and Mr. Bryant called me back. I told him what I need and why and he invited us to best fuel efficiency. I made an on-line request for that purpose and Mr. Bryant called me back. I told him what I need and why and he invited us to make an appointment with him and we accepted. We were a little indecisive about which car to buy but as soon I explained him our concern, with professionalism and respect and more over, in a humble manner, he helped us and no matter the time we spent there, he explained all in a clear way and we bought the car. There are a lot of dealers in Tampa, Lakeland,ect. and all of them sell cars but a very good quality of service is always appreciated. Thanks to him and to Mrs. Linda and you count with my referrals. More

I made an appt via the Internet and Jason called to confirm shortly thereafter. He showed up early at the dealership to meet me. I already knew the style/color of the CX-5 in which I was interested. I confirm shortly thereafter. He showed up early at the dealership to meet me. I already knew the style/color of the CX-5 in which I was interested. I explained that I had read some information in some Forums about the CX-5 being underpowered, especially in highway on-ramp and passing situations. Our test drive on the highway proved otherwise. He explained all the features on the car and answered my questions. Before discussing any prices, I wanted an evaluation/offer on my trade in. He arranged that and I was given a fair price for my trade. The negotiation of the price of the vehicle was very laid back with no high pressure tactics at all. I was given an out the door price which was appreciated, straightforward and avoided any surprises you usually get once you go to the finance/business office. The final agreed upon price was given to the business office and I signed for what was negotiated with the sales office. Made buying the car very simple and easy. The finance manager was very friendly and explained some extended warranty plans I could choose from, if interested. Jason then further explained and went over the features of the car and helped set some up for me. An appt was made for the first servicing and Jason described the service dept procedures. The first servicing was free also:) I would recommend Ferman Mazda. A very painless car hunting experience. More

Had 4 tires nitrogen filled and balanced for $65. They filed them with the wrong tire pressure. 33Lbs instead of 70Lbs. I told the serviceman his gauge might be off and he didn't seem concerned. Also filed them with the wrong tire pressure. 33Lbs instead of 70Lbs. I told the serviceman his gauge might be off and he didn't seem concerned. Also the gauge on the nitrogen machine was broken. Had to make second trip back to get it done properly. No one cared about my time wasted and expenses incurred. More

Oscar Bryant was my sales person and he was helping me find something for 2 weeks before I even came into the store and met him face to face. He is the only reason I gave all 5's as I didn't have to inter find something for 2 weeks before I even came into the store and met him face to face. He is the only reason I gave all 5's as I didn't have to interact with multiple employees to get the deal I wanted so I'm giving him all the credit since he got me what I wanted. He did not send in other negotiators like most dealerships. I spoke to his boss maybe once or twice, but my experience at other places is that you see multiple sales people that are above the initial person. I liked only dealing with Oscar. More

Excellent service. Wouldn't go anywhere else. Jose Ignatius did everything possible to ensure my needs were met. Ferman Mazda was great to work with. We would recommend him to anyone interested in buy Ignatius did everything possible to ensure my needs were met. Ferman Mazda was great to work with. We would recommend him to anyone interested in buying a car.Been to other delaerships in the area and Ferman Mazda is by far the best. More