Ferman Ford

I always appreciate the extra step your service managers take to make the customer happy by getting the work done. I have written positive letters over the years through all the ownership changes from Ken M take to make the customer happy by getting the work done. I have written positive letters over the years through all the ownership changes from Ken Marks Ford in downtown Clearwater to the present group at Countryside Ford. The customer service mission for the dealership has gone through many phases. The current mission approach is the best by far. I always recommend your dealership even to those sitting in your waiting room for the first time. A indication of your success is the fact that folks driving Chevy's and other makes of vehicle use your service department. More

This was our first experience with Countryside Ford. Rob Hobbs was very helpful during the sales process. Countryside Ford was very fair on pricing had a helpful finance / business office. We would defini Hobbs was very helpful during the sales process. Countryside Ford was very fair on pricing had a helpful finance / business office. We would definitely recommend Countryside Ford. More

LATEST UPDATE: They sprayed the car with some cleaner to LATEST UPDATE: They sprayed the car with some cleaner to get rid of the mold. It stayed fine for about two weeks. We noticed that the a/c wasn't d LATEST UPDATE: They sprayed the car with some cleaner to get rid of the mold. It stayed fine for about two weeks. We noticed that the a/c wasn't draining very much water AND the mold smell returned. When we called Mike Catman he said to bring it on in. Our service guy sat in the car and smelled the odor, apologized that it returned and promised to get to the bottom of things. He suggested that they would remove the dash and check out the system and drainage. They had the car another day and a half. When we came to pick it up, Mike Catman was there to intervene and say that they don't smell anything and that they would not be doing anything to help us. The car STINKS. Without this problem, the car is wonderful. I can't think of another vehicle that I'd be happier with, but this needs fixed. I can't imagine what it will be like after another month or two, let alone the years that we expected to keep this car. We will be looking for some legal assistance at this time. Please BEWARE before buying anything from these people or looking to them for service on your vehicle. UPDATE: We did finally get to talk with GR Tarr. He has put us in contact with someone from service who seems to understand how they could alleviate the mildew. They will take it in tomorrow and hopefully, I will have wonderful news to report.....First let me say, that I NEVER write poor reviews for a company. I normally give people the benefit of the doubt and try to be as understanding as possible. So, for me to spend time writing this is an indication of how annoying the combination of situations have been at this dealership. My car developed a mildew smell to it within the first week. I didn't pay too much attention as it went away quickly and wasn't too bad. I thought maybe it was in the environment or something? But it got increasingly worse and I could tell it was definitely coming from the a/c vents. This morning it even smelled before turning on the car. We left it there to be checked out. That evening we called to see if it was finished. They said, no they would look into it in the morning. When we called the next morning, they said it had been done last night and they didn't do anything since they didn't smell anything. When I got to the dealership, I asked to see a manager. A rude salesman pointed to a woman walking past. She said something to him, he turned around handed me my keys and said "They didn't smell anything. If you want, you can go over and talk to the service department". While the manager stayed there in her GLASS office. I wasn't going to talk to the same people I just talked to on the phone who didn't want to help. Why would I be pretending to have mold in my beautiful new car? We called our sales guy, Gus, and left a few messages. He has yet to return the call. More

Kelly Plumer and David Clothier were polite and efficient. They answered all my questions. They accomodated my schedule. They presented their product (a Mazda3) with enthusiasm and knowledge wit efficient. They answered all my questions. They accomodated my schedule. They presented their product (a Mazda3) with enthusiasm and knowledge without being pushy. David programmed my phone to work with Blue Tooth. Kelly made it clear that she appreciated my business. Excellent service. More

I take my Ford cars to Countryside Ford of Clearwater for service because I know that problem(s)I have will be fixed correctly and in a timely manner the first time. My car was also the subject of a recall service because I know that problem(s)I have will be fixed correctly and in a timely manner the first time. My car was also the subject of a recall and when the service representative talk to me about the parts required to fix my current problem, I was told that the parts required for the recall were in stock and this work could be performed along with the scheduled service. I lso apprecate the service safety inspections that have been performed on my cars in the past which notfy me of service work that should be performed to prevent future problems. More