Ferman Ford

I brought my vehicle in to have a rearview mirror installed as this was due to me when we bought our brand new vehicle 2.5 weeks ago. When the mirror was installed, I asked the service advisor what w installed as this was due to me when we bought our brand new vehicle 2.5 weeks ago. When the mirror was installed, I asked the service advisor what was done to my vehicle exactly. I asked if any panels or molding were taken off, he stated lets go ask the person that worked on your car. I asked him the same questions and he stated no maam no molding was taking off or panels (I was lied straight to my face as in fact the panel and molding was taken off, I have the greasy fingerprints to prove it) I recieved my vehicle back with grease all over the inside, finger prints on the headliner and all I got from the service advisor Ryan was we take pride in our work and we would like to earn your trust by coming back. They took my vehicle back not once, but 4 times to get it clean and still it isn't cleaned. I sent an email to the general manager GR Tarr the day it happened and to this date still haven't recieved a phone call back from him. Great customer service he has. I then recieved a call from a Mike Catman, service manager apoligizing. This service department doesn't care about the way they treat customer's vehicles. It seems like gets tougher and tougher to find people to take pride in their work. More

Nice friendly enviroment to do bussines.I had a really good experience to try to buy a new car. They had explain all to me, about financing and worked hard on documentation. good experience to try to buy a new car. They had explain all to me, about financing and worked hard on documentation. More

Oscar drove about 20 minutes out of the way to pick me up and bring me to the dealership. Once there he was kind/courteous, and receptive to negotiation. Overall I had a good, comfortable experience. and bring me to the dealership. Once there he was kind/courteous, and receptive to negotiation. Overall I had a good, comfortable experience. More

My experience with Ferman Mazda Tampa was incredible. There was never any attempt at a "hard" sell. Instead, I was treated like royalty. My Sales Consultant, Jason Nast, was not only professional and ext There was never any attempt at a "hard" sell. Instead, I was treated like royalty. My Sales Consultant, Jason Nast, was not only professional and extremely knowledgeable, he took his time with me. I never felt rushed to make a decision. To ensure I got the exact car I wanted, Jason even drove upstate to bring me back the car of my dreams (Mazda 3 Hatchback). Now that is service! And even though I live in St. Petersburg, I would most definitely go back to Ferman Mazda Tampa. They are true professionals in every sense of the word. More

My wife and I stopped while in Tampa to look at a CX-9 Touring model which I had pretty much zeroed in on. Met Linden and he showed us all of the available Touring models also pointing out what more you g Touring model which I had pretty much zeroed in on. Met Linden and he showed us all of the available Touring models also pointing out what more you got in the Grand Touring model and what you didn't get in the Sport model. He had me take a test drive. While he did offer a deal I said I would do nothing until after a vacation trip. Linden kept in touch and after my return I checked with my local dealer and they quoted sticker price. Linden made what I considered a fair offer and after a short negotiation on the phone we had a deal. I generally do not enjoy the auto buying process but Linden was very easy to work with and he has already made follow up calls to be sure that we were enjoying the new vehicle. I would recommend both Linden and Ferman Mazda as a good place to do business. More

I was able to come in and tell them what I wanted as far as price and they made it happen for the car I wanted. They were not pushey at all. I would highly recommend this dealership to anyone. as price and they made it happen for the car I wanted. They were not pushey at all. I would highly recommend this dealership to anyone. More

Rose Torres was Great in all criteria!!!!! Her customer service was out standing. However sales management & financing did not work hard enough with car price and we felt mislead about financing. I will re service was out standing. However sales management & financing did not work hard enough with car price and we felt mislead about financing. I will refer customers who are interested in Mazda to Rose however I will adivse to them to get there own financing in place. Over all yes everyone was friendly. More