Ferman Ford
Clearwater, FL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Customer service was fantastic. Mario went out of his way to show me a large selection of cars in the price range we had asked for. His boss even came to see if we were being taken care of. He got my daughte to show me a large selection of cars in the price range we had asked for. His boss even came to see if we were being taken care of. He got my daughter a soda when she was thirsty & he even offered me his coat when I stated I was cold. Quality of work was absolutely magnificent because it took hours for the 4 or 5 of them putting there heads together to help me get the loan to purchase my new car. And I would like to note that they made very little if any on the deal. They wanted to help me & they did so. Every one there was friendly & introduced themselves. Every one wanted to help my daughter & I & they did in every way that they could. Our over all experience was the very best. I will recommend them to all my family & friends. I should have gone to them first. I will never go to any other place again. The price of my new Ford was icing on the cake. They got me a $750 rebate to use toward my downpayment & an extra $1000 off the original price. They also got me 4 years warranty instead of 3. I am ecstatic & keep pinching myself More
Anthony Lackey and Bobby Pressley once again took care of my service needs in a timely and professional manner. My F-350 runs great and I will always take it to Country Side Ford for service. Thank you Antho my service needs in a timely and professional manner. My F-350 runs great and I will always take it to Country Side Ford for service. Thank you Anthony and Bobby! More
Jeremy kept in communication the whole time that my car was in the service dept. He also arranged a rental car since the problem was a factory issue. was in the service dept. He also arranged a rental car since the problem was a factory issue. More
David was fantastic ,helpful and this is the 4th car my family has bought from the Countryside Ford/Mazda. Will do all my dealings with David.The dealership is fantastic! family has bought from the Countryside Ford/Mazda. Will do all my dealings with David.The dealership is fantastic! More
Buying a vehicle from Keith was effortless. He provided friendly service, superb price and explained all the aspects of the truck, including programming the bluetooth and the benefits of the ecoboost. friendly service, superb price and explained all the aspects of the truck, including programming the bluetooth and the benefits of the ecoboost. More
I always appreciate the extra step your service managers take to make the customer happy by getting the work done. I have written positive letters over the years through all the ownership changes from Ken M take to make the customer happy by getting the work done. I have written positive letters over the years through all the ownership changes from Ken Marks Ford in downtown Clearwater to the present group at Countryside Ford. The customer service mission for the dealership has gone through many phases. The current mission approach is the best by far. I always recommend your dealership even to those sitting in your waiting room for the first time. A indication of your success is the fact that folks driving Chevy's and other makes of vehicle use your service department. More
This was our first experience with Countryside Ford. Rob Hobbs was very helpful during the sales process. Countryside Ford was very fair on pricing had a helpful finance / business office. We would defini Hobbs was very helpful during the sales process. Countryside Ford was very fair on pricing had a helpful finance / business office. We would definitely recommend Countryside Ford. More
LATEST UPDATE: They sprayed the car with some cleaner to LATEST UPDATE: They sprayed the car with some cleaner to get rid of the mold. It stayed fine for about two weeks. We noticed that the a/c wasn't d LATEST UPDATE: They sprayed the car with some cleaner to get rid of the mold. It stayed fine for about two weeks. We noticed that the a/c wasn't draining very much water AND the mold smell returned. When we called Mike Catman he said to bring it on in. Our service guy sat in the car and smelled the odor, apologized that it returned and promised to get to the bottom of things. He suggested that they would remove the dash and check out the system and drainage. They had the car another day and a half. When we came to pick it up, Mike Catman was there to intervene and say that they don't smell anything and that they would not be doing anything to help us. The car STINKS. Without this problem, the car is wonderful. I can't think of another vehicle that I'd be happier with, but this needs fixed. I can't imagine what it will be like after another month or two, let alone the years that we expected to keep this car. We will be looking for some legal assistance at this time. Please BEWARE before buying anything from these people or looking to them for service on your vehicle. UPDATE: We did finally get to talk with GR Tarr. He has put us in contact with someone from service who seems to understand how they could alleviate the mildew. They will take it in tomorrow and hopefully, I will have wonderful news to report.....First let me say, that I NEVER write poor reviews for a company. I normally give people the benefit of the doubt and try to be as understanding as possible. So, for me to spend time writing this is an indication of how annoying the combination of situations have been at this dealership. My car developed a mildew smell to it within the first week. I didn't pay too much attention as it went away quickly and wasn't too bad. I thought maybe it was in the environment or something? But it got increasingly worse and I could tell it was definitely coming from the a/c vents. This morning it even smelled before turning on the car. We left it there to be checked out. That evening we called to see if it was finished. They said, no they would look into it in the morning. When we called the next morning, they said it had been done last night and they didn't do anything since they didn't smell anything. When I got to the dealership, I asked to see a manager. A rude salesman pointed to a woman walking past. She said something to him, he turned around handed me my keys and said "They didn't smell anything. If you want, you can go over and talk to the service department". While the manager stayed there in her GLASS office. I wasn't going to talk to the same people I just talked to on the phone who didn't want to help. Why would I be pretending to have mold in my beautiful new car? We called our sales guy, Gus, and left a few messages. He has yet to return the call. More
Kelly Plumer and David Clothier were polite and efficient. They answered all my questions. They accomodated my schedule. They presented their product (a Mazda3) with enthusiasm and knowledge wit efficient. They answered all my questions. They accomodated my schedule. They presented their product (a Mazda3) with enthusiasm and knowledge without being pushy. David programmed my phone to work with Blue Tooth. Kelly made it clear that she appreciated my business. Excellent service. More
I drove 3 hours to do business with this dealer and spent over 13K for a used vehicle. Am very pleased with the vehicle. However, the customer service was horrible!! Sales mgr. on duty (Scott? - can't rem over 13K for a used vehicle. Am very pleased with the vehicle. However, the customer service was horrible!! Sales mgr. on duty (Scott? - can't remember name), was very uncooperative. Poor trade-in allowance and microscopic concession on price of vehicle purchased. I had to put the car in the shop two days after I purchased it for a new spark plug coil and was inconvenienced by having to to leave the car overnight for this repair. On top of all of this, I was only provided with one key and they refused to give me a full tank of gas. I found this especially rude and unprofessional considering that the vehicle I traded in had at least a half tank of PREMIUM fuel. I know times are tight...but seriously????? I made at least eight (I stopped counting) follow-up calls to inquire about the second key and compensation for the tank of gas. Only one of my phone calls was returned and that was simply to blow smoke up my #@$. The finance dept. is the only dept. in this organization that I would even consider dealing with again. Most sincerely, Carole Mahanes clmahanes@yahoo.com (321) 917-2543 More