Ferman Ford

i went in to have my oil changed, but i was having a problem with the car so i went to the service department..the manager came out looked at the problem and fixed it himself.. he said it was an easy f problem with the car so i went to the service department..the manager came out looked at the problem and fixed it himself.. he said it was an easy fix..not under warranty....he showed me how to fix it if it happened again....he stopped everything he was doing and helped me at no charge.....the men at the fast lane were very polite and had my car done when promised..everyone is so nice there More

We were able to find the truck that we wanted in the lot. Lenny did a great job explaining the features and made our experience great. Lenny did a great job explaining the features and made our experience great. More

FROM THE TIME I SUBMITTED A REQUEST ON PRICE ING EXPERIENCE AND AVAILABILITY ON A 2014 MUSTANG GT PREMIUM, TO THE FINAL HAND SHAKE SEALING THE DEAL, I WAS CONSTANTLY IN COMMUNICATION WITH MY SALESMA EXPERIENCE AND AVAILABILITY ON A 2014 MUSTANG GT PREMIUM, TO THE FINAL HAND SHAKE SEALING THE DEAL, I WAS CONSTANTLY IN COMMUNICATION WITH MY SALESMAN AND HIS MANAGEMENT TEAM. THEY MADE THIS EXPERIENCE SIMPLE AND I WAS ABLE TO GET THE CAR I WANTED FOR THE PRICE I NEEDED. I WOULD ABSOLUTELY RECOMMEND COUNTRYSIDE FORD TO ANYONE LOOKING TO BUY A NEW FORD PRODUCT, OR A PRE-OWNED VEHICLE. More

I made contact with this dealership online and went to visit one day after work. I was expecting the worst because I had received poor customer service at several other dealerships. I could not have been visit one day after work. I was expecting the worst because I had received poor customer service at several other dealerships. I could not have been more wrong. Everyone at this dealership was great and I could not have asked for better customer service. Matt made this process very easy for me and answered all of my questions. I wanted a particular car and they did not have it. Everyone at the dealership searched until they found exactly what I wanted. I would highly recommend this dealership and Matt. More

I went there to price a truck they had on the lot, talk to lenny and we got the prosses going, took a while because they were very busy ,plus my score was not up to par ,they went out of there way to make to lenny and we got the prosses going, took a while because they were very busy ,plus my score was not up to par ,they went out of there way to make sure that I would be approved for a loan ,could not ask for any better , jack More

We were new to the area when our Focus had a hesitation issue, so we went to this Ford dealership. It was a horrible experience. They misdiagnosed the problem; wanting to do a week long $2500 valve job. Ev issue, so we went to this Ford dealership. It was a horrible experience. They misdiagnosed the problem; wanting to do a week long $2500 valve job. Even worse, their "diagnosis" left the car much much worse -- nearly impossible to start and barely running. We said no to the valve job and took it to a local mechanic who replace the coil, plugs, and plug wires; completely fixing the problem for under $500. The mechanic also discovered that Countryside had neglected to reinstall the timing belt cover; of course, they denied and manager would not return phone calls. Avoid this dealership. More

Chris Newton made my service experience flawless. He was friendly and more than willing to help when my car needed a wash. He addressed issues in a professional and timely manner and he is now also the only friendly and more than willing to help when my car needed a wash. He addressed issues in a professional and timely manner and he is now also the only reason why I will do business with Countryside Ford/Mazda for many years to come. More

My air conditioner on my 2012 Taurus started making noise. Bill in the service dept tried to tell me on the phone that something must have slipped down onto the air condition blower mower, but I could noise. Bill in the service dept tried to tell me on the phone that something must have slipped down onto the air condition blower mower, but I could find nothing. I stopped by the shop and he attempted to find the problem but conceded that it was the motor in the blower. I brought the car back the next day for service the following day. I was called around 11:30 the next morning to say it was done. Bill was a true professional in all sense of the word. Polite and engaging and took care of my vehicle as quickly as he could. I used your courtesy van to be transported home and then back to the dealership both days. To say the least, both men were very congenial and polite. Linda Thoma More

I took my MPV to fix a problem and got ripped off by these guys. Don't go to them unless you have money to burn. these guys. Don't go to them unless you have money to burn. More

My vehicle was serviced in excellent time and at a good price. I would recommend this dealership service to anyone and I will continue to use them. price. I would recommend this dealership service to anyone and I will continue to use them. More