Ferman Ford

Absolute waste of time! I bought my brand new 2014 Mazda 3 had it for almost 2 years now, but every time I went there in the past 6 months i had issues with their customer se I bought my brand new 2014 Mazda 3 had it for almost 2 years now, but every time I went there in the past 6 months i had issues with their customer service, It's just a waste of time, I have a very busy schedule and I barley can get a day off, and every time I get a day off to get work done on the car it's just a HORRIBLE experience, but this last time on Feb, 5th 2016 I have had it with these guys, I waited there for 2 and half hours waiting for the service i requested to get done, I have this gentleman informing me no work will be done on the car today after all that long wait! and when I asked where is the customer service manager? I was informed he is at lunch!! This is just a part of how disrespectful it's! More

Prompt service ,fair prices The tech was friendly and resolved all my needs at a fair price. I had an oil change, my head lights adjusted and batteries replaced in three key fobs The tech was friendly and resolved all my needs at a fair price. I had an oil change, my head lights adjusted and batteries replaced in three key fobs. More

Wasted my Saturday without even a proper Apology Don't waste your time with this dealer, they don't care for your time at all. At first, they sounded professional at the phone, but after my experienc Don't waste your time with this dealer, they don't care for your time at all. At first, they sounded professional at the phone, but after my experience with service people, they really shouldn't be servicing Mazda' s as an on the side basis. Unfortunately Ford owns Mazda and they will let these Ford dealerships have a second dealership brand cars at the same dealer like the dealer i went to . I made an appointment a month ago to have a Safety Recall for the Driver Airbag after receiving a letter from Mazda and i was told that the Airbag will take a week to 10 day to arrive and it was OK because my appointment is a month away . The night before the appointment i received a call to confirm the appointment for the next day so anyone would think everything is OK and i will have this recall finally done. Well the next Morning i drive to the dealer which is about 30 minutes , then i pull to service drive and a service adviser asked me for the information, and when i told him i'm here for an airbag Recall ,he replied, "ARE YOU SURE THE AIRBAG IS HERE?" I said they called me last night to confirm the Appointment He said OK... just to make sure. Then they drove the car to the service department , and i waited at the customer lounge for about 45 minutes thinking they are doing the job. Then a different service adviser opens the lounge door with a frown face and ask for the owner of the RX8, and i reply "it's my car." He said "Oh, we have to order the Airbag for you to have the recall done on your car." I got very upset and replied, "Can i speak to your supervisor?" He said you can call (the name ..he said his name too fast that i don't even remember a letter from it) on Monday. I replied "no i will call Mazda Corp on Monday ." then he said "why I do have an ATTITUDE?" I said, "This is Poolsxxt monkey business" and i drove off. More

Customer service was a PLUS! I was very pleased with the service that was given to me. Ryan kept me apprised every step of the way and was right on with the solution! Thanks! I was very pleased with the service that was given to me. Ryan kept me apprised every step of the way and was right on with the solution! Thanks! More

Great experience! Service and communication was great. I will definitely recommend. Jeremy went out of his way to make sure car was done On time and work was completed Service and communication was great. I will definitely recommend. Jeremy went out of his way to make sure car was done On time and work was completed as expected. More

Excellent customer service and treated with great respect As a first time female car buyer I was nervous. I dealt with Lenny and Nick, their sales manager. They treated me with kindness and respect. They w As a first time female car buyer I was nervous. I dealt with Lenny and Nick, their sales manager. They treated me with kindness and respect. They were willing to deal on the price very much and to work with me and be accommodating. I would recommend these two men and this dealership any day. Great experience! More

Top Service, Honest, Accommodating! After a few very frustrating weeks looking for the perfect car, including a bait and switch at another dealership, I found myself working with Frank S After a few very frustrating weeks looking for the perfect car, including a bait and switch at another dealership, I found myself working with Frank Savranakis one of the online salesmen. Frank was honest, worked within my budget and found me the car I wanted and nothing less. When I went to pick up my new Ford Fusion SE he spent time showing me every feature and answering any questions I had. Upon entering, Rod Hobbs (Manager) introduced himself and greeted me with warm handshake. Eric in finance was fantastic and I was in and out in no time flat without hassle. The entire staff was incredibly accommodating and I will be recommending this dealership to all of my friends and family. I couldn't be happier! Do not buy a Ford or Mazda without checking out Countryside Ford...ask for Frank! More

overall customer service is exemplary! throughout my sale ayesha was most pleasant, the wait to finalize was horrible i waited for the finance department at LEAST 2 hours. jeremy in service throughout my sale ayesha was most pleasant, the wait to finalize was horrible i waited for the finance department at LEAST 2 hours. jeremy in service was awesome as well, very professional, knowledgeable and corteous. the team is great. the interest rate negotiation, ehh could have been a little better. maybe next time. More

customer Jeremy has been my service advisor since I purchased my expedition. He has always taken care of all my concerns no matter how large or small. He has e Jeremy has been my service advisor since I purchased my expedition. He has always taken care of all my concerns no matter how large or small. He has earned my trust which is a great accomplishment in the car business! More

Ask for Shawna Hargett...you won't regret it! My experience at Countryside Ford was FANTASTIC. I dealt with Shawna Hargett and I would recommend her to anyone interested in purchasing a vehicle. I My experience at Countryside Ford was FANTASTIC. I dealt with Shawna Hargett and I would recommend her to anyone interested in purchasing a vehicle. I felt right at home and really enjoyed my dealings with Shawna and her management staff (Nick & Rob). I ended up buying 2 vehicles from Shawna and have no regrets. Buying my cars from Shawna was the experience I had actually hoped for. Give her a call...you will NOT regret it. Thanks for everything Shawna & team. More