Ferman Ford

Vacation saved The clutch assembly needed to be changed. I was told it would be at least 11 weeks to get the part in. I told the service manager I was planning two t The clutch assembly needed to be changed. I was told it would be at least 11 weeks to get the part in. I told the service manager I was planning two trips this summer, and he contacted Ford and got the part in and it was installed and I had the car back in time for the first trip. Great customer service Ferman Ford. Thank you to Joe Wheeler, Service Manager and Jeff Vuncannon, Service Advisor! More

Very friendly and prompt. I am a new customer and from Jason Sanchez to Jeff, my service writer, I was impressed with how quick I was set up and immediately started the servici I am a new customer and from Jason Sanchez to Jeff, my service writer, I was impressed with how quick I was set up and immediately started the servicing of my Escape. I was kept informed and felt i knew what was going on during the process More

Regular Maintenance Service advisor was very knowledgeable regarding recommended mileage intervals and the extended warranty I purchased. Vehicle exterior was washed prio Service advisor was very knowledgeable regarding recommended mileage intervals and the extended warranty I purchased. Vehicle exterior was washed prior to its return. Nice touch. More

You did a great job servicing my truck Great service very clear and fair pricing. As always a very helpful and friendly service center. Will definitely recommend your service center to my f Great service very clear and fair pricing. As always a very helpful and friendly service center. Will definitely recommend your service center to my friends. More

10K service I was able to schedule an appointment for oil change and tire rotation that met my schedule. I was back on the road in less than an hour. I was able to schedule an appointment for oil change and tire rotation that met my schedule. I was back on the road in less than an hour. More

Great service and fair pricing Ferman Ford has made several changes to their customer service department, for the better! When they first taken over from Countryside Ford I was not Ferman Ford has made several changes to their customer service department, for the better! When they first taken over from Countryside Ford I was not pleased. They taken action on their services from customer service through their techs. I was pleased with the service last time, was fairly charged for those services and vehicle was delivered thoroughly cleaned as well. I will return to Ferman Ford for our two vehicles and will purchase there as well when in the market to do so. More

Service center They did a great job servicing my truck and inspecting everything! The guys were very friendly and helpful! I would definitely recommend their service They did a great job servicing my truck and inspecting everything! The guys were very friendly and helpful! I would definitely recommend their service department to anyone! More

Terrible customer service I have take my vehicle in for service twice and have had terrible customer service. The service manager was very rude and even yelled at his service w I have take my vehicle in for service twice and have had terrible customer service. The service manager was very rude and even yelled at his service writer in front of me and several other shocked customers. Had to return several times to get it fixed. I understand that it's a car and things break but it was the attitude of the employees that was very disappointing. The service manager was extremely unprofessional and unaccommodating . He tried to blame me for much of the problems they created. I would definitely not recommend them to anyone and will drive further to get service in the future More

Homebound waiting for parts I am homebound for 11 weeks waiting for a clutch for my 2012 Focus. My car has engine light on and red transmission warning light on at times.The dece I am homebound for 11 weeks waiting for a clutch for my 2012 Focus. My car has engine light on and red transmission warning light on at times.The deceleration, hesitation, slippage and the difficultly in going 40-45MPH. at times is unpleasant. I got the extended warranty so as to have peace of mind for 5 years. I do not have any peace of mind when other drivers are yelling and honking horns and passengers screaming" We are going to die!" I have changed doctor appointments to July and canceled social events. I bought a new car so I would have a fairly carefree stressfree time for 5 years.It is considered safe and O.K. to drive a vehicle in this condition for that long. I find this unacceptable. More

Service with a SMILE!!! Nate was "wonderful" at Ferman Ford, l listened to every service person talk to each customer with the highest form of respect and concern. I wish all Nate was "wonderful" at Ferman Ford, l listened to every service person talk to each customer with the highest form of respect and concern. I wish all customer service deparments was as good/ GREAT as these guys. More