Ferman Ford

Very satisfied! I was in and out in 1 hour 15 minutes and treated with great courtesy and kindness. Will certainly return for future car Maintenance! Satisfied! I was in and out in 1 hour 15 minutes and treated with great courtesy and kindness. Will certainly return for future car Maintenance! Satisfied! More

Horrible Dealership Don't go there. I made an appointment THREE weeks in advance to do recall service on two airbags. First, I was told on the phone in advance I had THRE Don't go there. I made an appointment THREE weeks in advance to do recall service on two airbags. First, I was told on the phone in advance I had THREE recalls, then two, then they weren't sure. Then, I asked for the Mazda service adviser to call me back. I never got a call back from him, only several reminders of my appointment. I asked more than once to talk with the service adviser. I was promised he would call. He never did. I showed up for my appointment to be told the airbags weren't in stock--THREE weeks after I made my appointment. The service adviser, Randall, told me he didn't even know I'd called. The calls reminding me of my appointment must have come from a "call center." So, I wasted a morning, no apology, no reason why the dealership would thrice call to confirm my appointment when they didn't have the parts to do the recall. Meantime, I was treated to several other service advisers arguing (in front of me, a customer) about where a car had been sent for service--the red team, blue team, purple team, whatever. The guy who sent it to the wrong "team" was told they had to keep the "teams" busy because that's how they made money. Great. Terrible way to do business. Awful. Go anywhere for service. Just not here. More

Great Got in and out of the service dept. in no time and had a good cup of joe no hassles.Keep up the good work Got in and out of the service dept. in no time and had a good cup of joe no hassles.Keep up the good work More

Thank You Jeff To be honest, I wouldn't have recommended this dealership since being taken over by Ferman. We have been in several times for the same unresolved issu To be honest, I wouldn't have recommended this dealership since being taken over by Ferman. We have been in several times for the same unresolved issues to no avail until we were fortunate enough to get Jeff. He took amazing care of us and made sure everything was fixed properly before letting us take our vehicle home. It was nice for a change that someone actually cared. Thank You Jeff. More

Awesome Values, Excellent service! This is the second used car that we have purchased from Ferman. The staff is always efficient and courteous. The deals we have received are outstandin This is the second used car that we have purchased from Ferman. The staff is always efficient and courteous. The deals we have received are outstanding. Way below blue book! We will definitely be back! More

Good job God job got the the job done and I was happy and the customer service he did a fine job getting it done for my family God job got the the job done and I was happy and the customer service he did a fine job getting it done for my family More

Attitude City Lightly interested in purchasing a vehicle Place gave me no reason to get excited. Got an updated price the next day same price they gave me the nigh Lightly interested in purchasing a vehicle Place gave me no reason to get excited. Got an updated price the next day same price they gave me the night before.??? Would not do business here. I actually l purchased vehicle elsewhere. More

Service Dept The dealership has performed efficiently each time I have used them for service. No complaints. Great job. We will use them in the future as well. The dealership has performed efficiently each time I have used them for service. No complaints. Great job. We will use them in the future as well. More

Liars They have a 5k guarantee that they refuse to honor. Their "best price" is a not true. I recently went in to purchase a new Ford Explorer and was giv They have a 5k guarantee that they refuse to honor. Their "best price" is a not true. I recently went in to purchase a new Ford Explorer and was given a best price of 52k. They offered 24 for my trade. The condescending sales manager said "you are just like everyone else, thinking I am not giving you enough for your trade". I then went to Carmax and they were going to give me 26k. Bill Currie Ford gave me 27k. So apparently I was right that their 3k low ball offer was BS. My trade aside I paid 47.6k for the exact same Ford Explorer. I mean the same one that had to be transferred in from DeLand Ford. I then talked to my salesman at Ferman and he said "I don't know how they could possibly do that", insinuating I was not telling the truth. After I purchased it from Bill Currie Ford (a great experience) I called about the 5k guarantee and Ferman said "I would have had to buy it from them" so they are full of it in every way. Do your self a favor and don't do business with these liars. There are too many other good Ford dealers around. More

They definitely take care of their customers I'm a repeat buyer from Countryside Ford, and honestly, the way they took care of me, I guarantee I will continue to be. They didn't pressure me, and I'm a repeat buyer from Countryside Ford, and honestly, the way they took care of me, I guarantee I will continue to be. They didn't pressure me, and worked well within my budget and expectations. Highly recommend. More