Ferman Ford

a Pleasant Surprise I came in on an appointment for oil change etc and was in and out in less than 45 minutes and the service was completed before i finished my free coff I came in on an appointment for oil change etc and was in and out in less than 45 minutes and the service was completed before i finished my free coffee More

GREAT SERVICE WENT FOR PURCHASE A NEW TRUCK F150 GREAT TEAM AND VERY HELPFULL. DEMITRIOS DID A GREAT JOB ON THE BEGINING TILL FINILIZE PURCHASING A NEW TRUCK, Y WENT FOR PURCHASE A NEW TRUCK F150 GREAT TEAM AND VERY HELPFULL. DEMITRIOS DID A GREAT JOB ON THE BEGINING TILL FINILIZE PURCHASING A NEW TRUCK, YOU NEED A NEW OR USED CAR GO AND SEE DEMITRIOS MINA. More

Great You should have new/old employees mirror Dennis McBride. He was very nice and has a great attitude. I would & will come back for service because of hi You should have new/old employees mirror Dennis McBride. He was very nice and has a great attitude. I would & will come back for service because of him. The time before when your service center was under construction I would have never gave another chance because it seemed there was a lot of bad attitudes that were given to the customers. I was told back then I could not just come in for an oil change I would have to make an appointment and they were booked for 2 months. Keep Dennis McBride on your team he is great!! More

Good service Bought my ford fusion here and bring it back for my oil changes and maintenance. Good service, staff is always friendly. The shuttle is convenient whe Bought my ford fusion here and bring it back for my oil changes and maintenance. Good service, staff is always friendly. The shuttle is convenient when your service is going to be a while, I like to get dropped off at the mall and shop or watch a movie instead of waiting in the waiting room. More

great job the guys at the dealership did everything they could to make it a painless experience, they were very nice and did everything they could to help us. the guys at the dealership did everything they could to make it a painless experience, they were very nice and did everything they could to help us. Mr Louis Stump our service advisor was very helpful and did a great job. More

Demetrios "Jimmy" Mina-Best Saleman I gotta say Demetrios made sure my husband and I got the Truck we wanted, very smooth process, friendly and very helpful. I came in there knowing whic I gotta say Demetrios made sure my husband and I got the Truck we wanted, very smooth process, friendly and very helpful. I came in there knowing which one I wanted and he made sure I got that Truck and the sales price I wanted, he made sure there no hidden fees and explained everything to us. He even showed us how to work the Bluetooth into our new car. He was there every step all the way to the end he even stayed extra hours to make sure our Truck was delivered to us cleaned and gassed up and ready. I've bought cars from Ford dealers before but never have I had such great customer service. I highly recommend Demetrios Mina at Ferman Ford on your next car purchase. THANKS AGAIN, Demetrios! More

Great Team Jeff and Louis are great guys! Played monster trucks with my two year old son. All of my time at this dealership has been a great experience from buy Jeff and Louis are great guys! Played monster trucks with my two year old son. All of my time at this dealership has been a great experience from buying to service. Very much appreciated gentlemen. More

Great Service as Usual I arrived slightly late yesterday because of traffic but Veron was able to take care of me and get my car in for an Oil change. This was my 4th time d I arrived slightly late yesterday because of traffic but Veron was able to take care of me and get my car in for an Oil change. This was my 4th time dealing with Veron and he's been more than helpful every time. Thank you. More

Excellent Service - Great Experience I had a recall on my Escape. Made an appointment. Veron got me a rental car for the day. Gave his cell phone number so I could check on the status of I had a recall on my Escape. Made an appointment. Veron got me a rental car for the day. Gave his cell phone number so I could check on the status of the car during the day. Got car back same day. He also arranged a car wash for me. I give him an A+. More

Incompetence Spews from this Place There is NO place slower then this Dealership Service Center.Before Xmas they told us they were ordering a part under warranty for my daughters car sh There is NO place slower then this Dealership Service Center.Before Xmas they told us they were ordering a part under warranty for my daughters car she just purchased from them last year..We have called and called,talked to many of them,they ALL say the same thing"Ee will check on it and call you back" After 7 times if hearing that-with no call back even once! I felt compelled to write this review. Also,went in for a tire repair,had my car for 3 days,unreal. Not worth the headache my friend.. They sure don't seem to care much about their customers,extremely inefficient. More