Ferman Ford

Excellent service The batteries in my F250 died. Drove in without an appointment- no problem! The staff never ever made me feel like an intruder. Instead they were happ The batteries in my F250 died. Drove in without an appointment- no problem! The staff never ever made me feel like an intruder. Instead they were happy I was there. Took care of it and I was on my way! More

As pleasant and stress free as possible I had to take our car in without an appointment, because over the weekend a tire/wheel started making a thumping noise and we could not figure out wha I had to take our car in without an appointment, because over the weekend a tire/wheel started making a thumping noise and we could not figure out what it was. I worried that it was some serious wheel or drive issue. I brought it in early, hoping to get this taken care of, and Ferman did not let us down. Not only did Robert Guinn, Service Advisor, make the experience comfortable from the time I discussed the issue with him, he also reminded me that I needed a 15k service. It turned out we had construction debris stuck in our tire, and fortunately they were able to repair the tire with no additional issues. I had expected to do the 15k service next Spring anyway, so the added cost was not a complete surprise. In the end, the car is now running great, and I'd like to thank Robert and Ferman for making this experience as pleasant and stress free as possible. More

EXCELLENT SERVICE I GOT MY CAR BACK AHEAD OF SCHEDULE. YOU CAN'T GET BETTER THAN THAT. THIS ALLOWED ME TO GET ON WITH THE MANY OTHER THINGS I HAD TO GET DONE. I GOT MY CAR BACK AHEAD OF SCHEDULE. YOU CAN'T GET BETTER THAN THAT. THIS ALLOWED ME TO GET ON WITH THE MANY OTHER THINGS I HAD TO GET DONE. More

Excellent customer service for scheduled maintenance I received good service when telephoning the dealership to set an appointment for maintenance for my car. When I arrived at my service appointment, I I received good service when telephoning the dealership to set an appointment for maintenance for my car. When I arrived at my service appointment, I found Robert to be very helpful. The appointment was on-time and completed in a timely fashion. More

Great Robert was awsome The only thing that upset me was, I was told my vehicle needed rear brakes they were at 2.5% well I do my own brakes when I removed them the inner pad The only thing that upset me was, I was told my vehicle needed rear brakes they were at 2.5% well I do my own brakes when I removed them the inner pad was 60%The outer was 30 % I feel like they were hoping I would just say do it. glad I didn't More

Purchase vehicles not accessories and no manners I went to Ferman Ford looking to purchase a new F150 and a used suv for my wife. After looking a different vehicles we decided on a 17 F150 and a 11 F I went to Ferman Ford looking to purchase a new F150 and a used suv for my wife. After looking a different vehicles we decided on a 17 F150 and a 11 Ford Edge. I almost walked out because they changed the numbers we agreed on after we got into the finance office, after speaking with two managers we got things straightened out. However after being at this dealership for about 8 hours not one person asked about any accessories we might want, not a bed liner, floor mats, window tint, etc... Nothing! I guess I’ll go to another dealer for those. Then as we are switching our belongings into our new vehicles only the sales manager came out to show us how to connect our phones to our new vehicles, not once did our salesman thank us or ask if we had any questions. I have to get a new vehicle for work every 3 years and after my experience with Ferman Ford I’m not sure I’ll be back. More

Service Department is Great The Service Department Yellow Service team as usual was able to identify my car's multiple electrical problem(s), determine the root cause and resolv The Service Department Yellow Service team as usual was able to identify my car's multiple electrical problem(s), determine the root cause and resolve the problems. More

Great service! My car went in for a funny smell coming through the AC system. The problem was found and solved within 2 hours. Talon was friendly, helpful and took t My car went in for a funny smell coming through the AC system. The problem was found and solved within 2 hours. Talon was friendly, helpful and took the time to explain everything to me. More

Took care of my service in a friendly professional manner I was there for a 10,000 mile check up which they took care of, also i had a scratch and they buffed it out for me. All were very friendly and profess I was there for a 10,000 mile check up which they took care of, also i had a scratch and they buffed it out for me. All were very friendly and professional. More

GREAT SALES SERVICE!! Demetrios M. welcomed us the first Moment we walked in . He was waiting for us for our Appointment and stayed with us for the entire process. Not onl Demetrios M. welcomed us the first Moment we walked in . He was waiting for us for our Appointment and stayed with us for the entire process. Not only did I get the Truck I wanted, I was Given choices to decide from, which made the Sale Experience more personal. Thanks again, We will be back!! Rick and Lana Murdock More