Ferman Ford

Top of the Line ......Best Car buying experience Dealership, Management and Salesman and Finance - All went far beyond what you normally expect to exceed my expectations......seemed they worked as Dealership, Management and Salesman and Finance - All went far beyond what you normally expect to exceed my expectations......seemed they worked as a team to deliver an exceptional experience More

OIL CHANGE HAD OIL AND FILTER CHANGED ALONG WITH TIRE ROTATION. SERVICE TOOK LONGER THAN EXPECTED ALTHOUGH WE WERE EARLY FOR OUR APPOINTMENT. NORMALLY THIS TYP HAD OIL AND FILTER CHANGED ALONG WITH TIRE ROTATION. SERVICE TOOK LONGER THAN EXPECTED ALTHOUGH WE WERE EARLY FOR OUR APPOINTMENT. NORMALLY THIS TYPE OF SERVICE ONLY TAKES ONE HOUR IN THIS CASE IT TOOK 1 3/4 HOURS.. More

1st timer Ist visit of this dealership. Very professional and courteous staff. William Pannier is my adviser and was a very good representative of the dealers Ist visit of this dealership. Very professional and courteous staff. William Pannier is my adviser and was a very good representative of the dealership. I was very impressed and satisified with how I was treated and how our discussions went. Glad I switched to this location. Later I worked with Cameron who was also very professional and helpful. More

My first ford After the misinformation Eric was able to work out a deal for the car of my dreams everyone was very helpful isam was also extremely helpful from the After the misinformation Eric was able to work out a deal for the car of my dreams everyone was very helpful isam was also extremely helpful from the test drive to setting up my car with the app! What I liked about this dealership is that they try to give you the best deal and work with you as much as possible I’m so excited to be a ford owner I’m still shook that I got the car of my dreams 😱 More

First and Last Visit Bought my 2016 Fusion Hybrid at AutoNation Ford in Sanford and recently moved to Palm Harbor. This was the 1st time I needed work done on my car and I Bought my 2016 Fusion Hybrid at AutoNation Ford in Sanford and recently moved to Palm Harbor. This was the 1st time I needed work done on my car and I scheduled it thru Lisa who was great!! Once I arrived for my appointment and met Jeff in service it went down hill from there. His rudeness was unbelievable! Gave me crap because I was 20 minutes early for my appointment. It was 90+ degrees out and my air was out and I had questions about what was going to be done and he didn't have time to answer. Had no idea when they'd get a chance to work on it or when it be done. Lisa didn't work there and had no idea what she was doing and a shuttle would take me home. I was later notified there was other work need done at my expense but I couldn't get a price on how much it was to fix it. After hours of unanswered texts I get an $212 estimate and the car should be done hopefully the next day. Waiting on parts to come in from Lakeland. I'm a liver patient and my husband is on dialysis and I can't go 2 days without a car. Nothing he can do so I get my car the next day and the work I approved to do wasn't done because they didn't have time!!! But be dammed sure he went out of his way to drill me about this survey!!!! xxxx No I don't recommend Him!! A special thank you to the shuttle driver!!! He made my worst experience ever a little bit better!!! More

Quick and easy experience! Ron and Demetrious were so helpful on finding me the right car. Ron found what I was looking for and Demetrious made the process fast! Ron and Demetrious were so helpful on finding me the right car. Ron found what I was looking for and Demetrious made the process fast! More

well done would come again service agent was kind, polite, knowledgeable and respectful. quick turnaround time, job done right first time. i think i worked with William, b service agent was kind, polite, knowledgeable and respectful. quick turnaround time, job done right first time. i think i worked with William, but you need to fact check that. I'm bad with names. More

Oil Change Brought my car in for a routine oil change. I was shown to the new waiting area. Everyone was very friendly and helpful, especially William. He was cl Brought my car in for a routine oil change. I was shown to the new waiting area. Everyone was very friendly and helpful, especially William. He was clear in his communication and very friendly. More

Professional, friendly, clean My advisor was very professional and helpful. He recommended a particular service due to the miles on my vehicle but was very understanding when I dec My advisor was very professional and helpful. He recommended a particular service due to the miles on my vehicle but was very understanding when I declined. He later called with bad news about my brakes, I understood and moved forward with the service. He also offered a car wash and vacuum on the house. However after receiving my car, I noticed my hubcap was broken and there was no mention of this to me. I am disappointed that they brushed it off like there was no need for me to go. Although I do not think my advisor was aware, only the mechanic/car wash gentlemen, not sure where the incident occurred. I will look at my car before leaving the dealership. More

Talon was awesome I came in without an appointment because my battery had died. Talon noticed that I needed an oil change and a recall done along with a new battery. He I came in without an appointment because my battery had died. Talon noticed that I needed an oil change and a recall done along with a new battery. He quoted me a time of 90 minutes (an hour 45 at most) and had me out of there in an hour 15! Best service appointment ever! More