Ferman Ford

Oil change Perfect, I was greeted promptly and reviewed my maintenance items. Will showed me the waiting room where the internet was great. I was in and out inc Perfect, I was greeted promptly and reviewed my maintenance items. Will showed me the waiting room where the internet was great. I was in and out including an alignment within an hour. More

Friendly, responsive and thorough. Always on time and considerate of the customers needs. Shuttle service allowed us to complete some of our to do list while the car was being serviced Always on time and considerate of the customers needs. Shuttle service allowed us to complete some of our to do list while the car was being serviced. More

BEST EVER!!!! Our entire experience from beginning to end was excellent! Demetrios partnered with us through the entire transaction and delivered the best service I Our entire experience from beginning to end was excellent! Demetrios partnered with us through the entire transaction and delivered the best service I have every had while purchasing a vehicle. He was helpful, knowledgeable and even had his teammate Derrick help us with some of the technology features. Frank was very efficient and helpful with the financing. The entire transaction only took about 2.5 hours and we walked away very happy with our purchase not stressed out and frustrated with the process. I can truly say I would recommend this dealership and their employees to anyone shopping for a vehicle! More

Amazing service, fair prices, NOT PUSHY AT ALL! I had been lookin for a new car for my wife for 3+ months, but something kept not being quite right. When we saw this car, I drove the 2.5 hours to lo I had been lookin for a new car for my wife for 3+ months, but something kept not being quite right. When we saw this car, I drove the 2.5 hours to look at it and maybe make a deal. I was immediately greeted by the friendly staff and introduced to Dominick who was incredibly easy to work with. He was very knowledgeable about the car, not pushy at all, and overall just a nice guy. I can’t recommend working with Dominick at Ferman Ford enough. Do yourself a favor and get over there if you’re in the market for a no frills, no gimmicks, no pushing deal. More

Service check up and buying a new truck. Oil change and coming up on the 50k check up. Talon was good. Looked at trading in the truck and worked with Demetrius. He is also very good and per Oil change and coming up on the 50k check up. Talon was good. Looked at trading in the truck and worked with Demetrius. He is also very good and personal. The manager however was NOT knowledgeable at all! I think his name was Robert or Ron??? He TOTALLY BLEW THE SALE for Demetrius. He told me that my Ford factory tonneau hard cover off my 2015 F-150 WOULD NOT FIT on a new 2018 model. He said he was absolutely sure even after I questioned him since the beds were the same size. He came off as a REAL JERK! I called two tonneau companies and they both said he was absolutely wrong! They were all interchangeable.I also called two other dealerships and they also said he was wrong. My cover would work fine. I went to Brandon Ford and bought a 2018 F-150 and put my cover on it. Fits great. Brandon Ford also said if I wanted my running boards off my 2015 truck to put on the 2018 truck they would also fit fine. So I took them off. Only 6 nuts to remove on each side. I was finished in 20 mins with both running boards. Your manager NEVER gave me that option either, only said if I wanted running boards, that will cost another $500. Even AFTER I mentioned that I would be willing to take my old ones off or they could keep them and put some other ones on the 2018 I was going to buy at YOUR dealership. Again, too bad for Demetrius, he was a very nice guy and I would have bought the truck from him if the manager wasn't such a jerk! Your dealership needs to retrain that man in human relations and product knowledge because I'm sure I'm not the first one to walk away due to that guy! More

Excellent The entire experience from the moment we arrived right through to when we picked up the new vehicle was excellent! There was no pressure from Joe for The entire experience from the moment we arrived right through to when we picked up the new vehicle was excellent! There was no pressure from Joe for a sale and he helped us out immensely when it came to pick a specific vehicle best suited for our needs More

Service was performed but not timely Making the first appointment was good. Checking in was good. Service went fine for oil change. Part needed and ordered. Was never called for follo Making the first appointment was good. Checking in was good. Service went fine for oil change. Part needed and ordered. Was never called for follow up appointment. I had to call to find out what was taking so long. Come to find out, the part had been there for over a week. The follow through was not very good in ensuring my needed service was completed. When I dropped the car off for the final service, I requested that they clean it, even if I had to pay for it. This was not done when I came to pick up the car so I had to wait for them to finish although I was told it was ready. More

Service on mustang Prompt and courteous This was a routine maintenance check on my Mustang I was informed of the recommendations I was communicated by Jeff two times dur Prompt and courteous This was a routine maintenance check on my Mustang I was informed of the recommendations I was communicated by Jeff two times during my service visit More

Quickest and most pleasant oil change ever. Was expecting to have to wait 2-3 hours or more after a scheduling glitch, but Talon got me in and had me out in slightly over an hour. Great service. Was expecting to have to wait 2-3 hours or more after a scheduling glitch, but Talon got me in and had me out in slightly over an hour. Great service. More

On Time Delivery I recently took my F250 in for service. I made an appointment and was promised delivery by Noon. It was done on time. The staff was informative alo I recently took my F250 in for service. I made an appointment and was promised delivery by Noon. It was done on time. The staff was informative along the way. I didn't feel pressured for up sales, they fixed what was wrong. More