Ferman Ford

A pleasure As someone who's in their early 20's, I don't often get taken seriously by people at dealerships. This was not the case with Ferman Ford. From the min As someone who's in their early 20's, I don't often get taken seriously by people at dealerships. This was not the case with Ferman Ford. From the minute I stepped out of my car I was treated wonderfully and professionally. Ended up leaving with a great used car that I love. Would recommend Ferman to anyone. More

Oil change The service department is always a pleasure to deal with. I make my appt. online and show up. I’m checked in and after a short wait in the nice waitin The service department is always a pleasure to deal with. I make my appt. online and show up. I’m checked in and after a short wait in the nice waiting area, I’m done and on my way. More

Rip Off Took my 2013 F159 truck with 13,000 miles in for an oil change and to have a leak checked in the front passenger areaI have an extended warranty and w Took my 2013 F159 truck with 13,000 miles in for an oil change and to have a leak checked in the front passenger areaI have an extended warranty and was still told that I would have to pay a $120 diagnostic fee. If the warranty didn’t cover the repair I would still have to pay the $120 diagnostic fee plus the cost of repairs. Every other dealer I have used for my other card checked the problem and never charged a diagnostic fee. Most mechanics that do charge a diagnostic fee deduct that fee from your bill when you get the work done. It appears that the extended warranty is useless and I will never return to this dealer. I will also discourage anyone else that I know not to go to this dealer. This dealer was much better when it was Countryside Ford. More

Great service Jeff was helpful, friendly and knowledgeable. courtesy van very helpful. Pleasant experience all around. I would definitely recommend to family and f Jeff was helpful, friendly and knowledgeable. courtesy van very helpful. Pleasant experience all around. I would definitely recommend to family and friends. Not sure why you require 25 words for review, this I don’t like. More

It's under warranty recall on the doors and the battery was failing, just three days from the end of the Bumper to Bumper expiration. Everything went as well as expecte recall on the doors and the battery was failing, just three days from the end of the Bumper to Bumper expiration. Everything went as well as expected. More

Not pleasant unsatisfactory service At my most recent service visit they stripped out oil plug in the pan. Replaced oil pan and told me everything ok. Had them check tires for balance. T At my most recent service visit they stripped out oil plug in the pan. Replaced oil pan and told me everything ok. Had them check tires for balance. Told me they need balanced. Had that done. Two days later went on vacation. Tires were so bad shook all of the car. At destination found oil leaking on my brothers new driveway! SUV is now in a shop in IL fixing the problems which I will have to pay for again! They found an out around tire. That should have been found in the balancing. I don’t expect this kind of service from Ford. That’s why I have always taken my suv to your Ford dealership even though it has changed hands several times. Lost confidence in this service department. More

recall on air bag replacement All around Service was excellent , I liked the curiosity van service to taking me to Waffle House for my breakfast while waiting my car to be service. All around Service was excellent , I liked the curiosity van service to taking me to Waffle House for my breakfast while waiting my car to be service. Looking forward to be back on regular car maintenance. More

Re: Experience Visited Ferman Ford/Mazda to look at used trucks. I have a long-standing relationship with the GM, Bob Murray. He placed me with one of his salesmen Visited Ferman Ford/Mazda to look at used trucks. I have a long-standing relationship with the GM, Bob Murray. He placed me with one of his salesmen, Demetrios Mina. Demetrios was very helpful and courteous. He listened to my inquiries and answered my questions candidly and honestly. He was a pleasure with which to work. Robert Hobbs was also very helpful and accommodating. Once the price was agreed upon, he expedited much the paperwork in order to speed up the purchase process. The Finance Mgr, Frank was also very helpful and professional. There were a few items that needed to be addressed before taking delivery, but Demetrios stayed on top of them and personally followed up. Lastly, I received a call once the truck was ready from the Body Shop Mgr, Mr. Sherwood. He also, was very professional and helpful. The overall experience was positive and I’d be happy to do business again with them in the future. More

nice visit Ihave used this service department before and it has been like in the past a nice experience. I would recommend your dealership in the future. Ihave used this service department before and it has been like in the past a nice experience. I would recommend your dealership in the future. More

Service with Talon I had my oil change and gave me excellent service. I will recommend other friends to come visit Ferman Ford for service.. Thanks Talon for the hard I had my oil change and gave me excellent service. I will recommend other friends to come visit Ferman Ford for service.. Thanks Talon for the hard work More