Ferman Ford

Service Talon is an great asset to Ferman Ford. Always courteous, knowledgeable and follows through after work is completed. Talon provides service to my F35 Talon is an great asset to Ferman Ford. Always courteous, knowledgeable and follows through after work is completed. Talon provides service to my F350 as well as my wife's Mustang. More

Helpful, Friendly, Honest Service Having done my research on the inventory before my visit made the time spent at Ferman efficient. I was approached by Ron the sales manager quickly an Having done my research on the inventory before my visit made the time spent at Ferman efficient. I was approached by Ron the sales manager quickly and had a good conversion. He handed me off to Rodger for he test drive and follow thru. Rodger was very nice and pressure free. After return, we ran numbers and pursued the purchase which was relaxing and pressure free. Quick and easy, financing only took a few minutes and I was out the door in our new Explorer. One of the best car sales experiences I’ve ever had. Great friendly attentive staff! More

Very satisfied! I've had my car serviced many times at Ferman and each time felt blessed at the efficiency. Jeff Vuncannon is most helpful and efficient and always v I've had my car serviced many times at Ferman and each time felt blessed at the efficiency. Jeff Vuncannon is most helpful and efficient and always very personable and pleasant no matter how busy he is. He walked me to your very lovely, comfortable lounge and when the car servicing was complete Jeff came to the lounge and walked me to my car. Couldn't ask for better care. More

great costumer service william P. service advisor did provide great costumer service. Car is fixed. this will be is service what i would highly recomend to my friends. william P. service advisor did provide great costumer service. Car is fixed. this will be is service what i would highly recomend to my friends. More

"Long Time" The dealership took exactly a week to replace the water pump on my vehicle. I was never contacted about the delays. I had to contact the Service Man The dealership took exactly a week to replace the water pump on my vehicle. I was never contacted about the delays. I had to contact the Service Manager to ask why the car was not ready. First time I called I was told the water pump they ordered arrived broken and they had to reorder. The next time I called I was told it was very difficult to install and my car would be ready the next day. When I called the next day it was still "pending". The final time I called I was told the tech working on my car got something in their eye and another tech had to be brought in to work on the car. Labor was nearly 1,000 dollars parts a little less than 400. When I wanted to speak to the Service Manager he handed me off to the Customer Service representative. The representative refunded 100.00 dollars back to me but I have no reason to believe service would be any faster or more forthright if I returned. More

We owe taken care of There was some minor damage on the rear of our new Escape. Ferman scheduled a time for our schedule and gave us a loaner. We had the car back in a cou There was some minor damage on the rear of our new Escape. Ferman scheduled a time for our schedule and gave us a loaner. We had the car back in a couple of days looking like the new car it was. Joe Saporito and the rest of the crew were great. More

God send! My mother and I came into the store today praying they would be able to help us purchase a car, as my mothers current car was well past 200k miles and My mother and I came into the store today praying they would be able to help us purchase a car, as my mothers current car was well past 200k miles and barely running. Not only did they help us get a great car, but they also got us an amazing rate, the perfect car for my mom, and they treated us with such kindness and respect. The entire experience was wonderful, no misleading us, no hidden costs or waiting for hours. Eric and Demetrios where fantastic and went over and beyond giving us top customer service. I will definitely be coming back here when I'm ready to trade my own car in! More

Fast service & friendly staff Fast service all needed work fully explained & cost reflected will use service center in future very nice lounge to wait in with coffee & soda large T Fast service all needed work fully explained & cost reflected will use service center in future very nice lounge to wait in with coffee & soda large TV only complaint didn't care for channel it was on otherwise a pleasant visit. 😎🚘🔧🔩📺? More

Service I received excellent service from William and service was completed on time. The service was for an oil change and tire rotation, I will return for f I received excellent service from William and service was completed on time. The service was for an oil change and tire rotation, I will return for further service. More

Amazing experience Simple, effective, exactly what I needed. Handled the service I needed like a pro. Price was fair and customer service was on point. Thank you Simple, effective, exactly what I needed. Handled the service I needed like a pro. Price was fair and customer service was on point. Thank you More