Ferman Ford

Direct and to the point They didnt try to up sell on a basic oil change and advised the best timing for a transmission flush. They were very close to on time for the appointm They didnt try to up sell on a basic oil change and advised the best timing for a transmission flush. They were very close to on time for the appointment that was set and that is not common for many other dealerships. More

Failed to fix my car after 3 attemps My car has been At Ferman Ford three times in a month and half to fix rear window supports for my 2017 Mustang Convertible. Each time I get it back th My car has been At Ferman Ford three times in a month and half to fix rear window supports for my 2017 Mustang Convertible. Each time I get it back the supports give out. Im still waiting for a forth attempt to repair it after a week and still have not been re-scheduled!. I sent an email to the GM Mr. Murrey a week ago and he as well have not contacted me. My car has been in the service department for a total of three weeks under warranty and this is unacceptable. More

An Easy Process Joe Rogers was great to work with and made the process a breeze for us. He listened to what we wanted and delivered it. Highly recommended. Joe Rogers was great to work with and made the process a breeze for us. He listened to what we wanted and delivered it. Highly recommended. More

One piece not fixed the service department is very friendly. They gave me a loaner car because they knew that one part would take awhile to fix. But another part which se the service department is very friendly. They gave me a loaner car because they knew that one part would take awhile to fix. But another part which seems simple enough to fix they said they fixed but it popped right back out of place. It's obvious that needs a new part to stay in place. More

Always so happy with my service at Ferman Ford My car is brought in frequently for regular maintenance as I travel often for work. Talon Craft always makes sure that I receive such great service, My car is brought in frequently for regular maintenance as I travel often for work. Talon Craft always makes sure that I receive such great service, and that everything is addressed before I leave. My visits to the service center are friendly and professional. Thank you so much!! EG More

Service The timing and service was exceptional and also talked to Tom Sfero in regards to leasing a 2019 Escape when they come in would highly recommend. The timing and service was exceptional and also talked to Tom Sfero in regards to leasing a 2019 Escape when they come in would highly recommend. More

Great Service Very friendly and knowledgeable salesman,he wasn't pushy. The manager and salesman walked us through the whole deal process and asked us understandab Very friendly and knowledgeable salesman,he wasn't pushy. The manager and salesman walked us through the whole deal process and asked us understandable questions More

My Ford my experience with Ferman Ford service department is the most pleasant experience that I have ever had with a auto dealer. From sales to service Ferma my experience with Ferman Ford service department is the most pleasant experience that I have ever had with a auto dealer. From sales to service Ferman Ford is excellent. More

Everything done no surprises Jeff was very helpful explained everything that needed done was in and out in an hour going back in the near future for additional service Jeff was very helpful explained everything that needed done was in and out in an hour going back in the near future for additional service More

Friendly and attentive Staff was quick and efficient, but didn't make us feel rushed at all. They didn't try to BS us. Dealt with Ron and Joe. Very easy car buying experienc Staff was quick and efficient, but didn't make us feel rushed at all. They didn't try to BS us. Dealt with Ron and Joe. Very easy car buying experience. They we're strictly focused and patient with us throughout out the whole experience. More