Ferman Ford

Great service Great experience. They are always very helpful and as quick as possible with service. Jeff always helps me everything and provides extra service if ne Great experience. They are always very helpful and as quick as possible with service. Jeff always helps me everything and provides extra service if needed. More

fast and efficient THE SERVICE CENTER AT FERMAN FORD DID A GOOD JOB FIXING MY POWER WINDOWS JEFF ORDER PARTS THEY CAME IN LES THEN A WEEK GOOD JOB VERY HAPPY THE SERVICE CENTER AT FERMAN FORD DID A GOOD JOB FIXING MY POWER WINDOWS JEFF ORDER PARTS THEY CAME IN LES THEN A WEEK GOOD JOB VERY HAPPY More

Best car shopping experience ever! The sales guy - Joe - came out to meet us in the front lot & it was smooth sailing from there! He was knowledgeable, efficient, kind & funny. The ma The sales guy - Joe - came out to meet us in the front lot & it was smooth sailing from there! He was knowledgeable, efficient, kind & funny. The manager came over & introduced himself. He worked well with us & Joe to complete the sale. The finance guy was knowledgeable & efficient as well. The entire experience was fantastic! Joe has contacted me a few times to make sure everything was good with the car. What a great guy! I would absolutely recommend this dealership & the three guys that worked with us to everyone! I'll also be back to this dealership to see Joe when my lease is up. Thank you Ferman Ford & thank you Joe! More

Fast, fair service. I've used Ferman to service my 2016 Flex. They are friendly, knowledgable and the work is performed quickly. What more do you want from a service ce I've used Ferman to service my 2016 Flex. They are friendly, knowledgable and the work is performed quickly. What more do you want from a service center. More

Ferman Awesome people not too pushy. Sales reps were kind, caring, and takes care of their customers. After the truck did not start the following day. They Awesome people not too pushy. Sales reps were kind, caring, and takes care of their customers. After the truck did not start the following day. They towed the vehicle back to be worked on for the next few days. Everything were minor issues that were resolved. We are very grateful that Ferman Ford/Mazda fixed those issues. The issue i’ve had with this dealer is the cleanliness of the truck after being repaired. After picking up the Flex, I noticed the seats were laid down and noticed several large grease stains on the back of the seats. After installing the tailgate lift actuator, I noticed the bottom cover wasn't properly secured and won’t stay on. Appearance the second coming wasn’t to great. Sales reps were kind and knowledgeable. Other than these discrepancies everything else went well would definitely come back again. Frank was the typical finance rep Demetrios made everything happen. I probably would have walked away if it was someone else. Cameron was responsive and probably just needs to laugh more. Thanks for everything! More

Always a great experience Nick Hawk at Ferman BMW always makes my experience flawless! Nick is super helpful, thorough, and 100% honest! I will never bring my car anywhere else Nick Hawk at Ferman BMW always makes my experience flawless! Nick is super helpful, thorough, and 100% honest! I will never bring my car anywhere else for service or buy a car anywhere else! More

Repair for repairing Massager under warranty within 1 hour. Advisor Cameron Top in was very professional and courteous. The repair work for massager was completed less than estimated time. Ferman Ford is a grea Advisor Cameron Top in was very professional and courteous. The repair work for massager was completed less than estimated time. Ferman Ford is a great Dealership. My experience with the Service Dept. Has been great. They have a great facility with very professional and friendly staff. More

Efficient, Friendly, and Thorough!!! I called in the morning and was able to get an afternoon appointment for an oil change. On the way there a notification came on and when I arrived I I called in the morning and was able to get an afternoon appointment for an oil change. On the way there a notification came on and when I arrived I advised them about it. William was forth coming with recommendations and how to best service my vehicle for this notification. He kept me up to date on the progress and when finding out what was causing my notification advised that it was a recall. He was quick to provide an acceptable time frame due to having to order parts and my vehicle was done the next morning. I highly recommend using Ferman Ford Service. I have never felt taken advantage of and always feel safe in my vehicle. More

Quick and professional The staff is always so nice and helpful. The wait time is always point on or early. I have never gone anywhere else. They always take care of me. The staff is always so nice and helpful. The wait time is always point on or early. I have never gone anywhere else. They always take care of me. More

Recall I had a great experience from start to finish everyone was very friendly and helpful. From the second I got out of my car I was given wonderful servic I had a great experience from start to finish everyone was very friendly and helpful. From the second I got out of my car I was given wonderful service. Down to text messages letting me know when my car is ready. More