Ferman Ford

From start to finish this was an excellent experience. I would recommend the entire tem 10 times ove! I would recommend the entire tem 10 times ove! More

Did not listen to or take the information given seriously at all. Over $5,000.00 and the problem was not even addressed, looked at or diagnosed. We will find somewhere else to go. at all. Over $5,000.00 and the problem was not even addressed, looked at or diagnosed. We will find somewhere else to go. More

Easy to deal with. Very smooth transaction and a pleasure to work with overall. Would recommend Very smooth transaction and a pleasure to work with overall. Would recommend More

Ferman made a difficult situation suspiciously easy… In September of 2022 I had planned to order a Maverick. So when it was announced that the order website was open, I went to Elder Ford in Tampa (where I September of 2022 I had planned to order a Maverick. So when it was announced that the order website was open, I went to Elder Ford in Tampa (where I had a test drive 6 months before). I had the same salesperson that took me on the test drive and we were almost through the process when he asked how I wanted to pay fir the deposit… I said “I don’t want to pay a deposit, it’s not required by Ford, I have an X-Plan PIN, let me speak to your boss” The sslespersaid “He’ll say the same thing” so I got up and walked to the exit calmly and the salesman tried to stop me by asking me to come back. “Why would I come back, you saud your biss is going to say the same thing, did you want to waste MORE of my time by trying to talk me into it?” and I kept walking. I called all the other dealers asking if they would take my X-Plan first and if there was a required deposit. Waljer wouldn’t take the C-Plan, Autoway St. Pete wanted $300, so I called Ferman and asked the same thing. Domminick said yes to the X-Plan and no to the deposit. It was Sunday afternoon so I went straight there, we keyed in the order and he explained that it would be dumb to take a deposit on a truck he could sell for more than my X-Plan price if, when it came in, I chose not to buy it… Had I had Domminick logic at Elder, it might have turned out differently. It took 8 months for my Maverick to arrive and frankly, I had given up hope and started looking for a Tacoma… But not right away… In the 8 months it took to get here, I had texted Dimminick multiple times to see if there was any news, and each time nothing. Then he called me, after hours, on Friday evening to tell me the Maverick had arrived… Suspicious, I drove to the dealership to see if there was a black Maverick with my specs… Sure enough, there was a filthy Maverick tight there. I came in on Saturday, Domminick wasn’t able to help, but others were… And a deal was struck… Everyone had a logical answer for all my suspicions and it turned out great. Domminick logic and straightforward, no nonsense sales team. More

Excellent , i will back for the next car. Leo he is nice person and very good take care customer Leo he is nice person and very good take care customer More

The best in the business especially Mr William P he is kind considerate informative the best service advisor I ever had kind considerate informative the best service advisor I ever had More

Center Console is missing lock mechanism, as well as missing bolts..the whole console moves and is not lining up at the seems. missing bolts..the whole console moves and is not lining up at the seems. More

Cameron is amazing. Always goes above and beyond to service my raptor. This dealership is 35-40 mins and I’ll continue to use so long as service remains the same. Always goes above and beyond to service my raptor. This dealership is 35-40 mins and I’ll continue to use so long as service remains the same. More

Fast and convenient. Waiting area was nice. Cameron kept me updated on my service and answered all my questions. Waiting area was nice. Cameron kept me updated on my service and answered all my questions. More

Service for two batteries was fine, until I got home and discovered the tech had broken my windshield washer quick connect directly adjacent to my battery. Two voicemails to the service advisor with no resp discovered the tech had broken my windshield washer quick connect directly adjacent to my battery. Two voicemails to the service advisor with no response. I think I'll just take my business elsewhere. More