Ferman Ford

Professional yet very nice approach. The appointment time was followed as it was. Associate took time to go over my request and needs. Waiting area was very pleasant. All service work was The appointment time was followed as it was. Associate took time to go over my request and needs. Waiting area was very pleasant. All service work was done professional. More

Amazing dealership We have purchased our last 3 vehicles here. The pricing is always competitive service is great. Always professional and expedient, keep us the great w We have purchased our last 3 vehicles here. The pricing is always competitive service is great. Always professional and expedient, keep us the great work. . More

Holiday Emergency Rescue! This Dealership and our exceptional Service Advisor, Jeff Vuncannon, have earned our utmost trust since purchasing our Escape from Ferman Countryside This Dealership and our exceptional Service Advisor, Jeff Vuncannon, have earned our utmost trust since purchasing our Escape from Ferman Countryside Ford nearly three years ago. When the battery died unexpectedly last week, we were confident our Ford Roadside Service and our Dealership Service Advisor would get us back on the road to resume our Holiday Season preparations. We can count on Jeff and his service team! With Great Appreciation! More

Professional, and courteous. My service advisor great, He made sure I had a ride back home and a return ride for both the diagnosis and replacement part appointments. Also he fol My service advisor great, He made sure I had a ride back home and a return ride for both the diagnosis and replacement part appointments. Also he followed up with me. thank you More

Recall service Fought vehicle in for recall and warranty work. All aspects of my experience were handled professionally and courteously. This included the courtesy Fought vehicle in for recall and warranty work. All aspects of my experience were handled professionally and courteously. This included the courtesy ride home, and a loaner car when it turned out the vehicle needed to stay overnight( I knew this was a possibility). I also rate the customer lounge at a 10 for comfort and amenities. My service rep William kept me informed of progress and a follow call to make sure I was satisfied with the work. More

Thankful Everyone was so helpful and kind thank you and my car is running great.I will be trading my car in soon so I’ll be back to look at cars Everyone was so helpful and kind thank you and my car is running great.I will be trading my car in soon so I’ll be back to look at cars More

Seemed very disorganized My hair bag light was on. Scheduled appointment. They diagnosed it and ordered a part. Came back the next week for the service. Jeff was on vacation My hair bag light was on. Scheduled appointment. They diagnosed it and ordered a part. Came back the next week for the service. Jeff was on vacation so none seemed to know where the paperwork was. Had to wait till they found it. Did the work while I waited. It was warranted. Light was back on by the time I got home. Went right back. Couldn't decide who would do the paperwork. Picked up loaner. Went back next day after receiving call that work was completed. Couldn't find paperwork had to wait a while. Finally got my car. No continuity when someone is on vacation. More

Fantastic customer service all around First time customer. Every employee we came in contact with was professional and courteous and helpful. I will be coming again for future service ne First time customer. Every employee we came in contact with was professional and courteous and helpful. I will be coming again for future service needs. More

Good service Ran over a rake in the middle of the road. Had car towed to dealership for new tire, oil change, and airbag recall. Had to wait an extra day for the Ran over a rake in the middle of the road. Had car towed to dealership for new tire, oil change, and airbag recall. Had to wait an extra day for the tire to be delivered but it was no problem. More

Transmission switch I always prefer Jeff as my service contact as I really trust him to give me updates and make sure I’m taken care of I always prefer Jeff as my service contact as I really trust him to give me updates and make sure I’m taken care of More