Ferman Ford

Terrible.Damage to car.Parts not reinstalled technicians appear to have no knowledge on issue Three visits with multiple days. Still no results I will take it to new dealer for repairs technicians appear to have no knowledge on issue Three visits with multiple days. Still no results I will take it to new dealer for repairs More

IN/OUT CONVENIENCY Cameron made the ease of going in for service a breeze. Was in and out with oil change and tire rotation and had my warranty issue taken care of so i Cameron made the ease of going in for service a breeze. Was in and out with oil change and tire rotation and had my warranty issue taken care of so i could get on with my day. Thanks Ferman Ford service dept More

My First Service at Ferman I was pleased that I was greeted as soon as I entered the bay area and the Service Manager was quick in getting the service done I was pleased that I was greeted as soon as I entered the bay area and the Service Manager was quick in getting the service done More

Service on my Ford Ranger 2006 Cameron was my service rep he was very good and went way above to get the job done. Very pleased with the service. Will go back if and when we need se Cameron was my service rep he was very good and went way above to get the job done. Very pleased with the service. Will go back if and when we need service again. More

Great experience at collision center Friendly staff and empathetic to my needs. Maintained communication with me throughout the process with progress updates. Finished my truck at stated Friendly staff and empathetic to my needs. Maintained communication with me throughout the process with progress updates. Finished my truck at stated time. Really good overall experience. More

Amazing Experience and Customer Service Everybody at the dealership is friendly and do not push you into anything. Gave me a good trade-in value when I was at like 6 places before them and t Everybody at the dealership is friendly and do not push you into anything. Gave me a good trade-in value when I was at like 6 places before them and they all lowballed me. I HIGHLY RECCOMEND ANYONE AT THIS DEALERSHIP More

Helpful Service Great from the morning check in process through the day letting me know when my car was ready to pick up. One hitch was pick up was very busy with onl Great from the morning check in process through the day letting me know when my car was ready to pick up. One hitch was pick up was very busy with only one driver and had to wait almost 2 hours, but William and the Driver were both very apologetic and kept me posted on when they would be able to get me. More

Quick and easy The service department is top notch. Made an appt for an oil change. Drive up no wait Service rep signed me in and the car was ready earlier then p The service department is top notch. Made an appt for an oil change. Drive up no wait Service rep signed me in and the car was ready earlier then promised More

Fast and Friendly Service I had tried for months to schedule a airbag safety recall with another Ford dealer closer to home to no avail. Ford customer support suggested I try I had tried for months to schedule a airbag safety recall with another Ford dealer closer to home to no avail. Ford customer support suggested I try Ferman Ford Countryside. I was amazed when I was scheduled in just 7 days. I arrived on time to find service rep Dennis ready for my arrival with all the needed information in hand. He was friendly and compassionate. He gave me a good estimate on how long the job would take and made sure I was comfortably settled in the waiting room while the service was performed. The time estimate was spot on and I was soon on my way. I could not ask for a better experience. More

Amazing help & an amazing deal! The staff was extremely helpful and worked on getting me the best deal possible for me! Thankful to the staff for their patience and perseverance. The staff was extremely helpful and worked on getting me the best deal possible for me! Thankful to the staff for their patience and perseverance. More