Ferman Ford

Great service like always! Cameron is always very professional, explains everything in detail and is a very good communicator. I wish all the service guys we work with were more Cameron is always very professional, explains everything in detail and is a very good communicator. I wish all the service guys we work with were more like him. More

Avwrage I came in for an oil change and inspection. I asked about checking the right brake light as it wasn’t working, told the cost to analyze it was $125! O I came in for an oil change and inspection. I asked about checking the right brake light as it wasn’t working, told the cost to analyze it was $125! Oh please, do I have to get a colt meter and do it myself? Otherwise they missed the alarm going off every 15 min. when I lock the car. So an average score. More

Slow and unresponsive Took my car in for the first 5000 mile oil change and checkup plus a small service bulletin item that needed attention. Took about 8 hours to complete Took my car in for the first 5000 mile oil change and checkup plus a small service bulletin item that needed attention. Took about 8 hours to complete. When I contacted my service rep through the text they had sent me when I first dropped the car off I got no response from 3 different texts. Would like to see better communication More

Oil and filter change. Checked vehicle over. Had appointment and arrived 15 minutes before time and was taken in immediately. With only an oil change I received service an out in 1 hour. Safety c Had appointment and arrived 15 minutes before time and was taken in immediately. With only an oil change I received service an out in 1 hour. Safety check of vehicle and tire rotation also done . Well pleased with customer service. More

Very Prompt Jeff is a man of his word very helpful and thorough. The work performed was Excellent and the pricing was very competitive. I highly recommend Ferman Jeff is a man of his word very helpful and thorough. The work performed was Excellent and the pricing was very competitive. I highly recommend Ferman Ford! More

Great to work with! They are very considerate & professional. Demitrios and Jeff were great to work with and very helpful. They always give the best they can to their They are very considerate & professional. Demitrios and Jeff were great to work with and very helpful. They always give the best they can to their customers. More

Clean, Well Lit, No-Pressure Sales People This is the first time I've purchased a new car from Ferman and was pleasantly surprised by the courteous staff and very knowledgeable salesman, Demet This is the first time I've purchased a new car from Ferman and was pleasantly surprised by the courteous staff and very knowledgeable salesman, Demetrios. The facility was clean and the process was fast and well explained. Demetrios knew the intricacies of the car I was looking at and pointed out some features it would have taken me a long time to figure out by myself. He also got in the car when I was done and effortlessly paired my phone and started downloading my contacts so I didn't have to figure that out on my own, too! I'm looking forward to working with Ferman in the future for the care and feeding of my new car, and with Demetrios when the need for another new car arises. More

Very friendly, professional and knowledgeable staff. It was a pleasant experience from beginning to end, which is extremely rare. Everyone we dealt with was friendly, professional and knowledgeable. They It was a pleasant experience from beginning to end, which is extremely rare. Everyone we dealt with was friendly, professional and knowledgeable. They all went out of their way to help us. We love our new truck and would recommend Ferman Ford over and over again More

Excellent Customer Service! Our salesman, Demetrios Mina was welcoming and accommodating from the initial greeting. We spent several months truck shopping and working with othe Our salesman, Demetrios Mina was welcoming and accommodating from the initial greeting. We spent several months truck shopping and working with other dealerships but our experience with Demetrios and this dealership was above and beyond. They showed effort and consideration of our budget and worked to find the vehicle that matched our wishlist. More

Have my vehicle in for service and factory recalls I gave the rating because everyone everyone was courteous and my vehicle was completed on time with no problems. The one thing that is annoying is tr I gave the rating because everyone everyone was courteous and my vehicle was completed on time with no problems. The one thing that is annoying is trying to force me to make to use 25 words or more More