Ferman Ford

Excellent customer service, very responsive and honest. Exactly the kind of person I would want to do business with. I will recommend and work with Cameron for customer service, very responsive and honest. Exactly the kind of person I would want to do business with. I will recommend and work with Cameron for as long as I have my Ford. More

Poor Initial Service Personnel Initial personnel had tried to ensure my vehicle was kept overnight when work was not being preformed When I requested to see bill they had added cha Initial personnel had tried to ensure my vehicle was kept overnight when work was not being preformed When I requested to see bill they had added charges below my signature block that I did not approve. $120.00 R/O number71094656/2 I was shown internal billing docs. I assume Ford will be charged for services not incurred. possibly loaner vehicle which I did not utilize .Refused me shuttle service .Service agent Jeff. They attempted to add a recall door latch freezing issue which I DID NOT EVEN KNOW ABOUT - I REFUSED. Was there three times for service work. Finally met a good service rep. Mr. Cameron Rolon who closed out warranty work. More

Not a good experience. Our Fusion needed shocks and we indicated this online when we scheduled. The parts were not in for some reason so we waited all day there. They did Our Fusion needed shocks and we indicated this online when we scheduled. The parts were not in for some reason so we waited all day there. They did not come in so we had to come back “the next day or so”. They “overnighted” some but that took over a week with no proactive calls to us. The service agent was let go but we were not offered any coupons or discounts. There are other Ford dealers in the area for service, sorry. Will was left in a bad situation, not his fault. More

A+++ Dealer Excellent and friendly staff. They were very attentive to my needs! Couldn't have asked for a smoother buying process. Ferman Ford is an outstanding d Excellent and friendly staff. They were very attentive to my needs! Couldn't have asked for a smoother buying process. Ferman Ford is an outstanding dealership! More

Good Purchase Experience I was very happy with my experience in purchasing a new F-150 from Ferman Ford. Tom Sfero was very helpful in finding the right truck for the price, I was very happy with my experience in purchasing a new F-150 from Ferman Ford. Tom Sfero was very helpful in finding the right truck for the price, without any pressure. They will be my first stop when the time comes to get another truck. More

Great experience. I’m not a fan of buying new vehicles. Everything with the transaction went smoothly. The price was excellent. I was very happy with the entire transac I’m not a fan of buying new vehicles. Everything with the transaction went smoothly. The price was excellent. I was very happy with the entire transaction. More

Poor communication and service After ten days I finally get my truck back and still no floor mats. They did alignment and fixed console. I was told my floor mats where there before After ten days I finally get my truck back and still no floor mats. They did alignment and fixed console. I was told my floor mats where there before I dropped my truck off now they say they are back ordered with no date in mind. At least one month. I left several messages the same day only not to get return phone calls. I texted both no response either. Jeff us terrible and Joe did not return my call. More

Ignition key failure Very good service, in / out same day Was kept informed of progress during day. Service dept. very busy that day , had to leave vehicle, Thank you Very good service, in / out same day Was kept informed of progress during day. Service dept. very busy that day , had to leave vehicle, Thank you More

Thumbs up Ferman ! Matt Jones did a great job in selling us our second vehicle from Ferman. Fast process and Finance worked within our budget. We’ll be sure to be back Matt Jones did a great job in selling us our second vehicle from Ferman. Fast process and Finance worked within our budget. We’ll be sure to be back for the next vehicle purchase. Thanks Ferman and thank you Matt. More

Efficient, thourough and quick service. Always ready to please and great service. The dealership is less than 2 miles from my home . It's convienence is a plus for me. Always ready to please and great service. The dealership is less than 2 miles from my home . It's convienence is a plus for me. More