Ferman Ford

Purchase Great experience purchasing the 2018 escape. Sales staff and management were very professional. I woul definitely recommend Ferman Ford to my friends Great experience purchasing the 2018 escape. Sales staff and management were very professional. I woul definitely recommend Ferman Ford to my friends and family for their next vehicle purchase. More

Collision Center Repair Dennis Daley is quite professional and reliable. My daughter's vehicle was done in a timely manner exactly as promised. The estimate matched perfectly Dennis Daley is quite professional and reliable. My daughter's vehicle was done in a timely manner exactly as promised. The estimate matched perfectly to the final invoice. I/we highly recommend Ferman Collision Center located next to Ferman Ford. More

Car issues My car had lots of issues but it got fixed in a day which was great. New battery, positive charges, oil change, tire rotation, fluid flush and front My car had lots of issues but it got fixed in a day which was great. New battery, positive charges, oil change, tire rotation, fluid flush and front alignment. Front alignment found a new issue and the wheel could have fallen off if left not fixed. More

Poor salesmanship and follow up I have been a customer of Ferman Ford for several years as well as my husband being an employee there. We have purchased two cars previously from Fer I have been a customer of Ferman Ford for several years as well as my husband being an employee there. We have purchased two cars previously from Ferman and was there the other day to purchase/ trade in another car and possibly buy two cars. After my husband got the car he wanted I had to call back three days in a row to find out if they could work out a deal for me. The salesman was mediocre at best. Never calling me to update the status of a purchase...it was all up to me. I had to do all of the calling to find out anything. Knowing you could have had two sales wouldn’t it behoove the sales person to keep in constant contact with me to try and make ANOTHER sale? I am pretty sure we will never be back to Ferman again! Really too bad as it could have been a great experience. We also have always had the Ferman sales person call us back a few days later to see if we are happy with the car or having any issues. This guy, nothing. I will compliment Eric in finance as he was very professional and helped in what ways he could. He was very nice to deal with. More

Body Shop Paint problem Had the car in for respray on a quarter panel. Paint then developed a bubble in clearcoat. Shop corrected the bubble, now have overspray on adjacent Had the car in for respray on a quarter panel. Paint then developed a bubble in clearcoat. Shop corrected the bubble, now have overspray on adjacent door and trunk and left white dust filling the area behind the fuel-fill door.. Everything but the quality of this work is fine at this dealership, but the work from the body shop seems 3rd rate. More

William is great The service advisor William is great and it is him who keeps me coming back to the dealership. He goes above and beyond to make sure you are taken car The service advisor William is great and it is him who keeps me coming back to the dealership. He goes above and beyond to make sure you are taken care of. More

Oil change Just went in for our first oil change. We were in and out in an hour. Everyone was pleasant and helpful. We'll be back again. Just went in for our first oil change. We were in and out in an hour. Everyone was pleasant and helpful. We'll be back again. More

Quick work in a pinch A screw cut into the side wall of a tire on my brand new Mustang. My salesman got me in touch with the service coordinators, who located ian ident A screw cut into the side wall of a tire on my brand new Mustang. My salesman got me in touch with the service coordinators, who located ian identical tire and replaced it within an hour on a busy Saturday afternoon. More

Love my Fusion! Very friendly staff from my salesgirl to management.. Never pushy but very informative explaining all financial aspects! Got the car I wanted and love Very friendly staff from my salesgirl to management.. Never pushy but very informative explaining all financial aspects! Got the car I wanted and love it!! More

Great service. Salesman Demetrius thought outside the box to get me in car I would love and saved me a ton of money. His follow up was great. service. Salesman Demetrius thought outside the box to get me in car I would love and saved me a ton of money. His follow up was great. More