Ferman Ford

Ford Fiesta I was very happy with Gary Fontenberry’s help, he showed me what wanted and could afford. There was no pressure to upgrade. A good experience. I was very happy with Gary Fontenberry’s help, he showed me what wanted and could afford. There was no pressure to upgrade. A good experience. More

2014 Ford Edge SEL Service Experience Excellent and professional experience at Ferman Ford on my first visit. Jeff was informative, accomodating, and responsive to my inquiries. I was pl Excellent and professional experience at Ferman Ford on my first visit. Jeff was informative, accomodating, and responsive to my inquiries. I was pleased and satisfied. More

On target!!!! Kept me informed throughout the repair. Car looked great and repair was spot on. Employees were so friendly and treated us with care will recommend yo Kept me informed throughout the repair. Car looked great and repair was spot on. Employees were so friendly and treated us with care will recommend you to anyone More

Mechanic shop and call center Call center was blamed by service rep for parts not pre-ordered at arrival for appointment, but part was able to be ordered in time due to dropping of Call center was blamed by service rep for parts not pre-ordered at arrival for appointment, but part was able to be ordered in time due to dropping off vehicle day prior. Then during repair time service rep. (Robert) never called about status, so when we inquired 1 hour before pickup schedule he said it would be ready, then when inquired about front right tire noise he started making excuses about that not scheduled ahead (despite call center email info. And discussion with Robert the night before work started. Then was told that after all these incompetent actions I was told I could rent a car through enterprise for only $30 a day over the weekend because they would not be able to work on the front tire to evaluate the problem till next week. With that much incompetence displayed by call center and service rep. Individuals I decided to pay my existing bill and finish my vehicle service some where else, not to mention removing any possibility of purchasing a Ford Escape from this dealership. More

Great Dropped truck off after hours, received text first thing in the morning letting me know they were looking at it and then received call with problems n Dropped truck off after hours, received text first thing in the morning letting me know they were looking at it and then received call with problems needing to be addressed. Overall very satisfied with my experience More

Service job done well I always have a great experience at Ferman Ford. They are able to get my car in and work on it in a reasonable time frame. William in service is infor I always have a great experience at Ferman Ford. They are able to get my car in and work on it in a reasonable time frame. William in service is informative and really cares about customer service. Would highly recommend Ferman Ford device department to others. More

Truck Repair The staff was very friendly and got the job done in a timely manner. Excellent customer service. They made sure that all the repair/replacement parts The staff was very friendly and got the job done in a timely manner. Excellent customer service. They made sure that all the repair/replacement parts were brand new, nothing rebuilt etc. More

Out of Towner Friendly and courteous customer service when requesting an appointment. Service advisor, Jeff, was friendly and courteous .Listen to my issues and res Friendly and courteous customer service when requesting an appointment. Service advisor, Jeff, was friendly and courteous .Listen to my issues and responded professionally. Customer waiting area could be more comfortable on a cold windy day. More

it was a pleasant experience It was a great experience dealing with Joe caprioli. He was a young gentleman that understood that I did not need high-pressure sales and I just trul It was a great experience dealing with Joe caprioli. He was a young gentleman that understood that I did not need high-pressure sales and I just truly needed to be happy. I'm extremely happy with my purchase and I will be buying another vehicle from Joe later on this year. He was professional courteous and you have an advantage on your team by having him. See you guys for oil changes and car details. I could not be more happy with my vehicle purchase thank-you for More

Very easy to work with Eric my sales person and Frank in financing were great to work with. I would definitely recommend Ferman for a car. Vehicle was as advertised. Eric my sales person and Frank in financing were great to work with. I would definitely recommend Ferman for a car. Vehicle was as advertised. More