Ferman Ford

F-150 finally fixed William diligently found a solution to a long ongoing problem and it has been fixed. He stayed with the problem and never gave up until it was complet William diligently found a solution to a long ongoing problem and it has been fixed. He stayed with the problem and never gave up until it was completed More

Dealer caused keyfobs to stop working and TPMS wasn't fixed I brought in my work van to have an intermittent TPMS error fixed and they didn't fix it but also made my keyfobs stop working causing my alarm to con I brought in my work van to have an intermittent TPMS error fixed and they didn't fix it but also made my keyfobs stop working causing my alarm to constantly go off. I had to take it to another place to disable my alarm and bring it back to Ferman Ford to reprogram my keyfobs then take my van back to another place to get my alarm hooked up. Was charged $140 for them to cause me more problems and then had to pay $42.80 to the place to disable /re-enable my alarm and tell me that Ferman Ford cleared off my keyfobs. Ferman did reprogram it right away but never apologized or offered anything for the hassles they caused! More

william pannier saved what could have been a bad experience I came in for my friday morning appointment, and Jeff Vuncannon was assigned as my service advisor. He informed me the work would take days, and they I came in for my friday morning appointment, and Jeff Vuncannon was assigned as my service advisor. He informed me the work would take days, and they had no loaner for me. He was gruff and short, but I made the appointment for the next monday and jeff called to make sure their was a loaner. next Monday i walk up to jeff, he looks up my info and tells me I am assigned to Cameron Rolon (again he was very short with me, borderline rude). I go to Cameron who looks up my appointment in the system, and says "There is no appointment in the system"....Cameron was great , I chose to make an appointment for the next day, and have one last shot , but to say i was disappointed is an understatement. I come back for the THIRD apointment, and William Pannier was assighned to me. from the start I knew this was gong to be OK. He was fighting a cold, and was still upbeat, and pleasant. He secured me a loaner, and handled everything fantastic. And even though the part had to be ordered he kept me updated thru the whole process....I highly recommend William and Cameron, they are credits to your department, More

Outstanding service A big thank you to Robert Guinn I needed a car processed quickly and he made it happen. The service and price were exceptional. Thanks A big thank you to Robert Guinn I needed a car processed quickly and he made it happen. The service and price were exceptional. Thanks More

YOU ARE AWESOME I was really stressed and overwhelmed while looking for the right car. But when I met Demetrios I felt like I was truly going to be taken care of. He I was really stressed and overwhelmed while looking for the right car. But when I met Demetrios I felt like I was truly going to be taken care of. He did not pressure me at all.He listened to my needs and came through.I knew I could go anywhere to find a car but I wouldnt find that genuine customer care/service anywhere. He took really good care of me. I completely trust him. I highly recommend him and Ferman Ford Mazda, The service manager was really awesome and explained all the paperwork I was singing and very pleasant. And the Manager greeted me as well and was really nice. Lucy More

Body Shop I had my vehicle in for some body work they were very in formidable and kept me in touch the whole entire time the vehicle was there. I would defini I had my vehicle in for some body work they were very in formidable and kept me in touch the whole entire time the vehicle was there. I would definitely recommend this body shop More

First tune up Very helpful, easy to schedule an appointment. Friendly staff. Answered all my questions and explained issues that I did not understand. Will go ba Very helpful, easy to schedule an appointment. Friendly staff. Answered all my questions and explained issues that I did not understand. Will go back for future maintenance needs. More

Thank You Searched on the web for a vehicle for my wife. The Ford Escape we chose we could not pass up due to the very very very low mileage on a used 2017 SE m Searched on the web for a vehicle for my wife. The Ford Escape we chose we could not pass up due to the very very very low mileage on a used 2017 SE model, the asking price was also very attractive. Big Thanks goes to Demetrios Mina for making this sale happen. More

Awesome Experience I would highly recommend this dealership to any one that is looking to get a new car, Demetrios made sure I had a good deal. Really good experience wi I would highly recommend this dealership to any one that is looking to get a new car, Demetrios made sure I had a good deal. Really good experience with knowledgeable and courteous staff! Awesome overall experience. More

Excellent experience. I dealt with Lincoln Lee on a 2012 challenger. He was very friendly and accommodating, I was thoroughly impressed with his professionalism. I would ab I dealt with Lincoln Lee on a 2012 challenger. He was very friendly and accommodating, I was thoroughly impressed with his professionalism. I would absolutely recommend him and Ferman of Countryside to my friends and family! More