Ferman Ford

Awesome Best sales Agent ford has. Explained everything fully. Made sure that we understood everything before moving onto the next step. Went above and beyond Best sales Agent ford has. Explained everything fully. Made sure that we understood everything before moving onto the next step. Went above and beyond to make sure that we were taken care of and super happy. Would recommend him to anyone who is thinking of buying from ford. Absolute best service we could have asked for More

Disappointed visit to buy used car Toyota Avalon was musty smelling, moonroof wouldn’t close, tint on rear window door was wavy, molding on window was falling off. Came from Cleveland Toyota Avalon was musty smelling, moonroof wouldn’t close, tint on rear window door was wavy, molding on window was falling off. Came from Cleveland Ohio to buy car and was very disappointed. They wanted top dollar for the car that was not in A1 condition. Also, car needed front end alignment and tires they put on were cheap. More

Excellent work Was in and out of the dealership with a new car within an hour or so. Excellent work all around from everyone that was involved. Was in and out of the dealership with a new car within an hour or so. Excellent work all around from everyone that was involved. More

Ferman Ford Is the best! I’ve been going to Ferman for over 5 years now. First for service and then to buy a new car. They’re entire team, both sales and service are knowledge I’ve been going to Ferman for over 5 years now. First for service and then to buy a new car. They’re entire team, both sales and service are knowledgeable and do a great job! More

Pleased with my first service. Service manager exceeded expectations by waiving some unexpected fees that weren’t agreed upon at check in. I plan to continue to build a relationship Service manager exceeded expectations by waiving some unexpected fees that weren’t agreed upon at check in. I plan to continue to build a relationship with this service department. More

Great service I went in for a recall issue and everything was handled promptly and professionally. Robert did a really great job even with a smaller staff on Saturd I went in for a recall issue and everything was handled promptly and professionally. Robert did a really great job even with a smaller staff on Saturday he was multitasking his heart out. More

Needed a check engine light dealt with. Needed a check engine light service and didn't have an appointment. They worked me in and fixed the problem. They were EXCELLENT!!! Robert Guinn was e Needed a check engine light service and didn't have an appointment. They worked me in and fixed the problem. They were EXCELLENT!!! Robert Guinn was especially helpful. I can't say enough great things about this experience. Definitely recommend!!! More

Warranty Started beginning of Dec and just found out the parts are in and I had to call find out . There was no follow up fro. Dec to now untill I showed up be Started beginning of Dec and just found out the parts are in and I had to call find out . There was no follow up fro. Dec to now untill I showed up because someone hit my bumper and needs to go to body shop now and waiting for those parts to come in to get all done . I got 14,000 already and coll seat worked for a month and seat beat issue on passenger side so not really crazy happy half way thru warranty on miles and truck not working right other then that love the truck More

Passenger air bag recall I came in to get my passenger air bag replace, it was recalled by the Ford. I had called another dealer and they said they would give me a call when I came in to get my passenger air bag replace, it was recalled by the Ford. I had called another dealer and they said they would give me a call when the air bag came in. After more than two months of waiting I decided to try Ferman Ford. They had the part in a week and installed it right away. I was happy with the service department. Very nice and clean service department. Thanks More

Service I recently had a oil change and the tires rotated. Jeff Vunconnon went up and beyond what he needed to do. I asked him if he would sync my new phone t I recently had a oil change and the tires rotated. Jeff Vunconnon went up and beyond what he needed to do. I asked him if he would sync my new phone to the car and he graciously accepted the challenge, I was done in an hour and everyone there was very polite and helpful. Highly recommend Ferman Ford for Service on your Ford. More