Ferman Ford

Excellent buying experience!!!! Sales associate and manager were great to work with. Gave us a great deal on a 2015 mustang premium convertible. We were shopping for a weekend car an Sales associate and manager were great to work with. Gave us a great deal on a 2015 mustang premium convertible. We were shopping for a weekend car and they made the experience hassle free and were so friendly. Excellent customer service!! Exceeded our expectations on buying this car! We were looking at 6 other cars at other dealerships and those dealerships were rude and did not seem interested in selling cars. Ferman Ford is a breath of fresh air in this industry! Thank you for making it such a wonderful experience! More

Fast service William was accommodating and repairs were done sooner than anticipated. I was offered the use of a car during repairs. I do not have any complaints. William was accommodating and repairs were done sooner than anticipated. I was offered the use of a car during repairs. I do not have any complaints. More

Poor service Poor communication! No help!! I couldn’t get in contact with Cameron at all. Never once got in contact with the manager. Haven’t had my 2018 truck ov Poor communication! No help!! I couldn’t get in contact with Cameron at all. Never once got in contact with the manager. Haven’t had my 2018 truck over 60 days. I obviously have a lemon. Won’t help me out on a new truck. Telling me to just lemon it and get my money back. xxxxxxxxx! I bought a luxury truck. Ive been paying 550$ For the last 3 payments just to be driving a xxxxty base model rental. More

Great We worked with Joe and he did a great job answering all of our questions and getting us in the truck we wanted. Thanks Joe! We worked with Joe and he did a great job answering all of our questions and getting us in the truck we wanted. Thanks Joe! More

Great Service from Eric Worked with Eric to get used 2015 Escape. He valued my time while ensuring that we were comfortable with the car. He made the process very easy! Had Worked with Eric to get used 2015 Escape. He valued my time while ensuring that we were comfortable with the car. He made the process very easy! Had us in & out within 2 hours! More

Not very helpful service department I have a 2019 explorer that I was having several issues with. I had to act like a total xxxxx to get a loaner. You had it for 2 days and didn’t call I have a 2019 explorer that I was having several issues with. I had to act like a total xxxxx to get a loaner. You had it for 2 days and didn’t call when it was done. You also didn’t check one of the issues since the feature isn’t on the spec sheet. The car has the feature-I had Joe in sales look at it when I picked it up and he agreed the feature is there. I was treated like a stupid women. I have a masters degree and own my own business so it was unappreciated. I also felt like that since I didn’t purchase the vehicle through you, that they didn’t want to help me. It wasn’t until I mentioned that my husband bought his truck there in a March that I got a little cooperation. We purchased these vehicles as company cars so we could be purchasing new ones every few years. I really like Joe in sales but your service department could keep me from purchasing through you again. Thanks to Joe I am finally getting somewhere with William in service and will be bringing it back this week. More

Good, but more days than quoted Had Geico estimate completed at shop. Had work completed at shop. Tail pipe required replacement and additional approval by Geico. Repairs were made a Had Geico estimate completed at shop. Had work completed at shop. Tail pipe required replacement and additional approval by Geico. Repairs were made and good. More

AwesomecService The collision took their time to provide us with the best solution to change the damaged door and explain the final solution and make us happy. Excell The collision took their time to provide us with the best solution to change the damaged door and explain the final solution and make us happy. Excellent service and attention to the clients. More

I am still waiting for a part for my SUV and have tried for I have been waiting 2 weeks for a part to fix my car and after 4 days of calling, I can't get Cameron to call me back and let me know what is going on I have been waiting 2 weeks for a part to fix my car and after 4 days of calling, I can't get Cameron to call me back and let me know what is going on. More

Service from William best ever William listened to our issues. Got us in and took very good care of us. Repair required a few days but his communication was stellar!!!! William listened to our issues. Got us in and took very good care of us. Repair required a few days but his communication was stellar!!!! More