Ferman Ford

Routine Maintenance Robert, my service advisor, was very friendly and knowledgeable. He kept me informed on the status of my vehicle as it was being serviced. Steve, the Robert, my service advisor, was very friendly and knowledgeable. He kept me informed on the status of my vehicle as it was being serviced. Steve, the shuttle driver, was friendly and got me to my place of work promptly and without any hassles. Overall great experience from beginning to end. More

Wouldn’t use again ibwas in the market for a Prius Four. After settling on a price, I realized with the vin and the options that it was a basic three. They dropped anoth ibwas in the market for a Prius Four. After settling on a price, I realized with the vin and the options that it was a basic three. They dropped another $500 off the price but there’s a big difference in options less. Agreed because I needed a car ASAP. When picking up the car I noticed scratches and dings on the side of the car. Dealer did best they could fixing but they were still there. Then when I got it home I realized two plastic panels paint chipped, the reason they had it in the shade when looking over it. This isn’t what I expected spending over $20k on a used car. More

Best service I have a 2013 Explorer Sport that I purchased new from a dealership in New Jersey before moving to Florida. There is another Ford dealership less than I have a 2013 Explorer Sport that I purchased new from a dealership in New Jersey before moving to Florida. There is another Ford dealership less than 5 minutes from my house but I choose to make the 30 minute drive to bring my vehicle to Ferman Ford because I know I am going to get the best service. Cameron always goes above and beyond to make sure my concerns are addressed. He is Always honest and up front about any major repairs or maintenance issues that arise. I've been a Ford owner for 20 years and have had 7 different Ford vehicles. I'm sure my next one will be from Ferman Ford when the time comes. More

William in Serv was very nice about giving me bad news. I was overall very pleased with William in Service and Matt in Sales. I originally came in for Service but when the work required was costing more and I was overall very pleased with William in Service and Matt in Sales. I originally came in for Service but when the work required was costing more and more I knew it was time to get a new used car.. I would recommend your dealership More

Service was fast and efficient. We had made an appointment for the service and were taken care of immediately. Our wait time for the car was less than an h was fast and efficient. We had made an appointment for the service and were taken care of immediately. Our wait time for the car was less than an hour. More

Customer Service Great customer service. William always goes above and beyond to insure customer satisfaction. Highly recommend him for all your service needs . I will Great customer service. William always goes above and beyond to insure customer satisfaction. Highly recommend him for all your service needs . I will continue to bring my vehicle here for service. More

Lack of communication I have never had this problem before so I’m assuming it is an anamoly. I went in for some services (the works, brake check, and battery check). I drop I have never had this problem before so I’m assuming it is an anamoly. I went in for some services (the works, brake check, and battery check). I dropped my car off at 11am. I patiently awaited to hear back about the status of my car. At first, I was called around 1pm telling me the status of my car. I was told I needed a new battery. I thought this was no problem and approved it to be installed in my car. Then I waited again for my car to be finished up. I called about 3 times afterward to check the status of my car before receiving a call 30 minutes before closing that they did not have the battery in. My only option was to take out a loaner. The vehicle I received smelled like someone had smoked in it for the past 20 years despite it being a 2019 Fusion with 400 miles. I ended up cleaning the car and eradicating the smoke smell. I returned the car better than I left it. When I finally got my car back, everything was working fine but one small detail was missed. A new tag was not put in my car to let me know when my next oil change should be. Now I have absolutely no idea when to come in next. I have been a satisfied customer before but if I’m referring based on this visit, I would never come back again. It seemed like an absolute waste of my hard earned $260. More

Good people easy to work with. As I said good people and easy to work with on all the details. My salesman Dean, was very nice and did not pressure me in any way to buy. All togethe As I said good people and easy to work with on all the details. My salesman Dean, was very nice and did not pressure me in any way to buy. All together a pleasant experience. Thanks Dean! More

Purchase of my EcoSport As soon as a walked in door rob Hobbs was very welcoming and hooked me up with Demetrius. Has great knowledge of the product he sells. As soon as a walked in door rob Hobbs was very welcoming and hooked me up with Demetrius. Has great knowledge of the product he sells. More

A/C Repair Ferman Ford Service has been awesome, They took care of my issues promptly, arranged transportation while my expedition was in for repairs, and made s Ferman Ford Service has been awesome, They took care of my issues promptly, arranged transportation while my expedition was in for repairs, and made sure everything went as discussed. Cameron has been excellent to work with and would have no problem recommending Ferman Ford for service. More