Ferman Ford

Fondas best experience From the very beginning Sam and Rob were as friendly as family not salespeople. They did not make me feel rushed or like it was an inconvenience to se From the very beginning Sam and Rob were as friendly as family not salespeople. They did not make me feel rushed or like it was an inconvenience to see as many models as I wanted to. They narrowed down what vehicles based on my parameters and met my needs More

Excellent Staff is easy to work with and the experience was overall painless. I appreciate the efficiency and customer service experience that I received. Tha Staff is easy to work with and the experience was overall painless. I appreciate the efficiency and customer service experience that I received. Thank you More

Low Pressure - High Results The experience was great. The pressure was low and the team was experienced. I was in and out in a timely fashion with no bones about it service. I’ll The experience was great. The pressure was low and the team was experienced. I was in and out in a timely fashion with no bones about it service. I’ll be back! Thanks, Joe! More

Terrible. Communication was very poor. Communication broke down quickly. No return phone calls for two days service rep, and service manager, Vehicle eventually repaired after speaking with Communication broke down quickly. No return phone calls for two days service rep, and service manager, Vehicle eventually repaired after speaking with service Asst. Manager William. Even the follow up text I received from the dealership wasnt followed up, even though I relayed that I could not give you a perfect or superior rating. This was just a flat out bad experience. I'll use the other Ford dealership. More

Excellent!! Todo estuvo perfecto, no complaints, Jeff es una persona muy atenta y cálida, la sala de espera es muy confortable, y cuenta con un delicioso café, el Todo estuvo perfecto, no complaints, Jeff es una persona muy atenta y cálida, la sala de espera es muy confortable, y cuenta con un delicioso café, el tiempo de espera no es muy largo, todo me gusta del servicio. More

Very helpful, polite and a non-pressure sales atmosphere. The car buying experience was wonderful from start to finish. I started looking online and found the vehicle I was interested in looking at. I emailed The car buying experience was wonderful from start to finish. I started looking online and found the vehicle I was interested in looking at. I emailed the dealership. They took a little off the price and sent me a new proposal. I came in and test drove the car. I was not pressured at all to buy the vehicle. I told them what my monthly budget was. They were able to get there. I left and went to lunch. I came back from lunch and signed all the paperwork. Great experience from start to finish. More

Great service from William William was friendly, professional and helpful. It was also nice for the porter to bring the vehicle to the service department, so I didn't have to William was friendly, professional and helpful. It was also nice for the porter to bring the vehicle to the service department, so I didn't have to hunt it down in their parking lot. More

Lack of communication and follow up No follow up on progress, timelines were not met, I had trouble receiving any call backs during service visit, when I went to service mgr he referred No follow up on progress, timelines were not met, I had trouble receiving any call backs during service visit, when I went to service mgr he referred me back to agent below him. More

On time arrival and departure I arrived for my appointment on time, waited for about one hour and then the agent returned and told me my car was ready. She also reviewed with me th I arrived for my appointment on time, waited for about one hour and then the agent returned and told me my car was ready. She also reviewed with me their recommendations to change out some defective brake and tires. More

Warranty Service My service advisor was excellent, she kept me updated on the status of my repair. Additionally she assisted with getting me a loaner vehicle while my My service advisor was excellent, she kept me updated on the status of my repair. Additionally she assisted with getting me a loaner vehicle while my truck was being repaired. Have used Ferman for all my services over the past 5 years and have never been disappointed. More