Ferman Ford

Service advisors very personable explained all my required service waiting room very clean and comfortable. Car was ready within the given timeframe. Easy advisors very personable explained all my required service waiting room very clean and comfortable. Car was ready within the given timeframe. Easy to make an appointment alkng with dropping off my vehicle More

The best service ever I have always been impressed with Ferman service. But this time they totally exceeded my expectations and raised the standard even higher. Joe Wheeler I have always been impressed with Ferman service. But this time they totally exceeded my expectations and raised the standard even higher. Joe Wheeler is absolutely incredible. He cares about his customers and takes complete care of them More

Like family! I could not thank these folks enough! They came through when I really needed them. They got my vehicle fixed under warranty (thank goodness) and got m I could not thank these folks enough! They came through when I really needed them. They got my vehicle fixed under warranty (thank goodness) and got me into a courtesy vehicle while they worked on it. They bent over backward for me and my special needs son to make sure we were well taken care of. Thank you all from the bottom of my heart!!! More

Recent service appt. Totally professional service from start to finish. I will continue using Ferman Ford for all service needs and strongly consider getting my next vehic Totally professional service from start to finish. I will continue using Ferman Ford for all service needs and strongly consider getting my next vehicle from them. More

Recent Service Went in for oil change and low tire pressure indicator. When trying to fill tires I realized they were in pretty bad shape so wasn’t surprised when I Went in for oil change and low tire pressure indicator. When trying to fill tires I realized they were in pretty bad shape so wasn’t surprised when I was told I needed knew ones. I was kept updated thru the whole process and was offered a loaner. Great customer service. More

Electrical problem Tailgate lights were not working properly. Left side tailgate light (bottom bulb worked but top bulb did not work. Right side tailgate light(top bul Tailgate lights were not working properly. Left side tailgate light (bottom bulb worked but top bulb did not work. Right side tailgate light(top bulb worked but bottom bulb did not work). Final solution was that a critter chewed on the electrical harnesses. More

Amazing It was a lightning fast, fluid experience that exceeded all expectations. Wish I hadn't put my regular maintenance off for so long. I shall return! It was a lightning fast, fluid experience that exceeded all expectations. Wish I hadn't put my regular maintenance off for so long. I shall return! More

William Pannier rocks!! I have been taking my Escape to Ferman ford back when it was Countryside since 2011 when I bought it there. I have always felt good about bringing it I have been taking my Escape to Ferman ford back when it was Countryside since 2011 when I bought it there. I have always felt good about bringing it there for service. However, never felt more confident, more safe, more like treated like family since your William Panier. You have an awesome representative of your dealership in William. I will go nowhere else as long as he is there to bring my car to. People say you pay too much at a dealership. But I know my vehicle is in good hands with William More

Very fast, friendly dealership I would recommend this dealership, convenient for me to get to. Friendly staff, very quick to service my car. Ordered the part I needed quickly. I would recommend this dealership, convenient for me to get to. Friendly staff, very quick to service my car. Ordered the part I needed quickly. More

Professional, courteous service. Robert explained the issue with my vehicle. He was very knowledgeable. Work was accomplished in a timely manner. I have confidence that my concerns we Robert explained the issue with my vehicle. He was very knowledgeable. Work was accomplished in a timely manner. I have confidence that my concerns were taken care of. More