Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ferman Ford
Clearwater, FL
4,951 Reviews
Ferman Ford is more than just new and used sales, parts, and service. Our team, housed in Clearwater, is proud to serve drivers from Tampa, Palm Harbor, Dunedin and beyond. Our team strives to simplify every aspect of buying, owning, and servicing a Ford model so that your automotive investment is one that you're every bit as proud to own as we are to sell.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,951 reviews
October 28, 2020
Michael and the entire team were awesome. My older car had stopped running, and I was in a jam. They took great care of me. had stopped running, and I was in a jam. They took great care of me. More
by suzyballantyne1
Verified Customer
October 28, 2020
II continue to have bad service experiences with Ferman. I recently brought in my truck in for its regular maintenance check up. I made an 11:30 appointment to drop it off which I did. The service person t I recently brought in my truck in for its regular maintenance check up. I made an 11:30 appointment to drop it off which I did. The service person told me it would be ready in a "couple of hours." Thus, given this information, I rearranged my day to be in the area and return in a "couple of hours," at 1:30. After returning and waiting for about 15 minutes I was then told that not only was the work not finished on the truck but it had not even started. Screw up number 1. Thus, my day's schedule is shot and I go home to wait for the call for when the job will be done which comes about and hour and a half after I was told it would be done. I drive back to the dealership and the service person asks me how I would be paying for the the service call. I had told her upfront that I had purchased a service contract when I bought the truck from Ferman and yet that either slipped her mind, she neglected to check my online records, or she thought I would be too stupid to know the service call was covered. Screw up number 2. I get a receipt from her and it shows that all of the check up items are in the green, i.e. nothing is wrong. I walk out the door and a Ferman employee asks me if he wants me to check my tires, says it will only take a few minutes, I say sure.,Two minutes later he shows me a print out that indicates three of my tires are in the "yellow" danger area and a fourth tire is in the "red" area and has dry rot. Wants to know if I want to buy new tires from Ferman. So now I have two conflicting pieces of information from two different Ferman employees: my service rep paper says my tires are fine, all in the green and the front door rep tells me I have some serious problems with my tires, which makes me start wondering if the service job was actually done on the truck, if the mechanic just jots down my tires are fine but they are not according to another Ferman employee. So now back inside to find out what is going on. After a big pow wow at the truck of multiple Ferman employees I am told that the second analysis of my tires was done with an out of tune analyzer, whatever that means, and my tires are fine. Screwup number 3. And the final insult, when I try to respond to Ford's online survey it refuses to accept my review which lead me to Ford's online chat support which is useless, neither process would allow me to ask someone get touch with me or provide feedback, feedback that Ford requested. Screw up number 4. Thus, if you are going to use Ferman , make sure upfront you get a firm estimate when the work will be done, make sure upfront everyone understands the payment process, and make sure they actually to the work. More
by Bruno
Employees Worked With
Do not remember service rep's name
October 28, 2020
Cameron is always welcoming and professional. His willingness to listen to my concerns is exceptional. His knowledge of the vehicle has given me assurance my truck will be repaired correctly willingness to listen to my concerns is exceptional. His knowledge of the vehicle has given me assurance my truck will be repaired correctly More
by portermal
Employees Worked With
October 28, 2020
Service was better this time but I still have concerns regarding trust and quality of work. I feel they try to find things that need work. I’d like to know and understand the term visual inspection. regarding trust and quality of work. I feel they try to find things that need work. I’d like to know and understand the term visual inspection. More
by BNKDDUBOIS
Employees Worked With
David Stevans
October 26, 2020
Thanks for identifying the problem and hopefully will get it resolved quick. Robert your the best! Thanks for taking the time to explain the issue and how and when I can expect the work to get completed. it resolved quick. Robert your the best! Thanks for taking the time to explain the issue and how and when I can expect the work to get completed. More
by avajam99
Employees Worked With
October 26, 2020
This is the fifth auto that I have bought from the dealer. The sales staff has. Always been friendly and professional. I feel that I received a good price. dealer. The sales staff has. Always been friendly and professional. I feel that I received a good price. More
by rbruns1
October 26, 2020
Visit several Ford Dealerships and was most satisfied by Ferman Ford. The Salesman Brian J. was exceptionally knowledgeable and very polite and friendly. He made my buying experience exceptional. This is Ferman Ford. The Salesman Brian J. was exceptionally knowledgeable and very polite and friendly. He made my buying experience exceptional. This is my best experience in purchasing a new vehicle. The rest of the staff that I encountered, Angelo and Eric were also exceptionally friendly and professional. More
by FROCKSY27
October 26, 2020
Nice and clean waiting areaEasy place to wait for your Nice and clean waiting area Easy place to wait for your car and get it serviced Always a very helpful group of employees who are very informive Nice and clean waiting area Easy place to wait for your car and get it serviced Always a very helpful group of employees who are very informive More
by erdcl656
Employees Worked With
Other Employees :
Dennis Daley, Megan Smith, Joe Rogers, Dominick Manning, Dean Cocilova
October 25, 2020
Pleasant employees, appears quality work... but 80.00 is out of line for an oil n lube. I would recommend if you can afford it. out of line for an oil n lube. I would recommend if you can afford it. More
by Yogashell
Employees Worked With
October 25, 2020
My service advisor was very accommodating and spent time with me trying to solve a problem I've been having. The service i received was excellent and the advisor went out of his way to insure that I was sat with me trying to solve a problem I've been having. The service i received was excellent and the advisor went out of his way to insure that I was satisfied with the service. More
by grchize62
Employees Worked With
Jeff Vuncannon
