Ferman Ford

I’m typically not the type of person who leaves reviews, but I feel my experience here warrants one. (Note: I previously posted two negative reviews for this dealership, which I have since deleted, but this but I feel my experience here warrants one. (Note: I previously posted two negative reviews for this dealership, which I have since deleted, but this will be my final review.) Pros: The Service Manager has been excellent to work with on several occasions. I’ve had some complaints with previous service advisors, but he’s gone above and beyond to address my concerns and make things right. He’s advocated for me with Ford corporate, and has been honest, transparent, and up front with me each time I’ve worked with him while my vehicle has been in for service. He’s been the only reason I’ve kept coming back. Cons: I was notified that my vehicle was involved in an accident on their lot while it was in service. An employee had backed into my vehicle and scratched/dented my front bumper. They did cover the cost 100%, and while I appreciate the honesty and transparency, the mere carelessness deters me from ever going back. I’ve since sold the vehicle to them, but when I went to retrieve some items out of my vehicle, I noticed a decently large scratch on the rear passenger side that was not there when I brought it in. I wonder if that would’ve been addressed and repaired before being handed back over to me had I not sold it, or if it would’ve been swept under the rug. Again, while I do greatly appreciate the openness and honesty, especially from the Service Manager, the dealership as a whole has not delivered to the level of quality that I have expected. More

Ferman Ford is the best dealership we have ever been to. Our Sales rep, Nate, was fantastic. He was attentive, listened to our needs, and got us in the car of our dreams. Finance was great to work with and Our Sales rep, Nate, was fantastic. He was attentive, listened to our needs, and got us in the car of our dreams. Finance was great to work with and the manager on duty was consistent with checking in and making sure everything was going smooth. Honestly, we couldn't ask for a better experience. 10/10 would shop here again. More

Sales and technical support was great. Answered all my questions and took the time to explain how the settings worked on my vehicle. Answered all my questions and took the time to explain how the settings worked on my vehicle. More

Good communication by advisor. Worked directly with warranty company and work completed quicker than originally told. Worked directly with warranty company and work completed quicker than originally told. More

I bought a truck from Nate at Ferman Ford and found him to be professional, honest, transparent, fair and true to his word. In fact, he went out of his way to ensure that that dealership lived up to the te to be professional, honest, transparent, fair and true to his word. In fact, he went out of his way to ensure that that dealership lived up to the terms we agreed to. I’d recommend Nate to anyone without reservation. More

Besides all the construction, my salesman and manager were great guys to work with, very knowledgeable and worked hard to get me in the vehicle I wanted. were great guys to work with, very knowledgeable and worked hard to get me in the vehicle I wanted. More

Cheats, Cheap, Scammers, Fraudulent, Horrible Experience, Unreliable, Shady, Unethical, Sleazy, lacking morals and scrupulous, Crappy, Unreliable, Shady, Unethical, Sleazy, lacking morals and scrupulous, Crappy, More

The staff at this dealership has been great. They didn’t try to push me toward any vehicles I wasn’t interested in, and helped me get the one I wanted. It needed a part replaced, and they took They didn’t try to push me toward any vehicles I wasn’t interested in, and helped me get the one I wanted. It needed a part replaced, and they took care of that for me before I made the purchase. Also, we needed a new vehicle so we could take a trip out of town, but it was going to be in their shop waiting for the new part over the time we were supposed to be out of town. When I told Nate about this, he was able to get us a loaner vehicle from the dealership at no cost to us so that we would be able to make the trip! I really only have positive things to say about this dealership and the team that helped us through the entire process of finding a used vehicle, getting one part replaced so we wouldn’t have to worry about it, being able to make our trip out of town and purchasing our, new to us, used vehicle with a loan and warranty that gave us the peace of mind that we were looking for! More

Outstanding Customer Service! Beth really went out of her way to help and has the patience of a saint! Beth really went out of her way to help and has the patience of a saint! More

Rick Tipton was great! Great customer service and help finding a truck for our son for graduation. Great customer service and help finding a truck for our son for graduation. More