Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

1st when someone calls to make a warranty repair,and the lady says yes to a loaner, and u get there and Jason my service guy says, sorry we cant give loaners company policy, when I took my 2015ram to ferman lady says yes to a loaner, and u get there and Jason my service guy says, sorry we cant give loaners company policy, when I took my 2015ram to ferman in wesley chapel no issue with loaner, dont they own both.. anyway jason said we will diagnose the problem 1st then get figure out what to do, I said I have a water leak in my jeep so when it rains I get about 2 inches of water on my floor board, even showed Jason the pictures, I mean xxxx anyone can look at those pics and say yes u do, do u think I put water in my floor boards on purpose! So that being said I ask around what time will I have a answer, Jason said around lunch, I said ok, went home ,needless to say I'm missing my job, and $$ because of a loaner, and which its again Warranty work!! Not something I did Warranty work so i would expect to get a loaner like most dealers do, if its warranty work I've always gotten a loaner because my vechile is what makes my living. So 1pm comes along I txt Jason he said vechile hasn't even been looked at, xxx I dropped it off at 745am. So I asked about a loaner at 1pm since my vechile has been setting there 5hrs not even looked at yet, horrible. Then around 5 pm jason txts says vechile is done, I said ok can someone come pick me up? After about 20mins he txt back said srry sir are guy leaves at 430pm!! Wft, now why in the xxxx didnt someone Jason tell me that when I got there? So I had to get a ride to pick up my vechile! And when I got there jason said I didnt take it to get detailed because u were on ur waybto pick it up! Lmao, u still could've detailed it or at least said come back another day I'll get it detailed for u sir!! But of course not!! I would rather drive 10 hrs to where I got my jeep at and get it serviced there and buy again from Cumberland CDJR Great dealership there. I will never come.back to this store again. Buyer Beware! Especially if u have to get it serviced lol More

Very clean Guest area. The service associates were very helpful. I was in and out for my oil change. I will definitely be back to have my Jeep serviced. helpful. I was in and out for my oil change. I will definitely be back to have my Jeep serviced. More

best dodge dealership i been too .i been to many chicago ,phoenix ,miami.this one fast service ,nice people,great service as well coffee,drinks,popcorn all free and job well done thanks again .i dont live b ,phoenix ,miami.this one fast service ,nice people,great service as well coffee,drinks,popcorn all free and job well done thanks again .i dont live by but if i ever need to buy a car or need service i will drive to this place.my car is a show car they keep it clean as well inside and outside thanks. More

This Jeep dealership took great care of me. My wife bought her first Jeep there and I have mine serviced there. I will be getting my next Jeep from this dealership. bought her first Jeep there and I have mine serviced there. I will be getting my next Jeep from this dealership. More

Jamie was very professional and friendly. Service was quick. The guest waiting area is clean and relaxing. Will continue to take my Jeep to this location for service. Thank you! quick. The guest waiting area is clean and relaxing. Will continue to take my Jeep to this location for service. Thank you! More

Came in without an appointment. Right rear tire losing air. You found a finishing nail in the tire. Purchased 2 tires, mount & balance. Jamie took care of us as usual. In & out in less than a day. air. You found a finishing nail in the tire. Purchased 2 tires, mount & balance. Jamie took care of us as usual. In & out in less than a day. More

Upset about price of parts Jamie is great and has always been butt i was charges 1700 dollars for a def pump that I found on line for 800dollarsalso my total bill was 2500dolla Jamie is great and has always been butt i was charges 1700 dollars for a def pump that I found on line for 800dollarsalso my total bill was 2500dollars I would think they would at least washed my truck More

I had a good experience. Steve took good care of me. I had a drivers side window repaired. Plus a recall taken care of. The timing was good and everyone was courteous. Steve took good care of me. I had a drivers side window repaired. Plus a recall taken care of. The timing was good and everyone was courteous. More

Very nice service department from out of town 1900 mile away wish the one back home was this nice and clean no sales person bug me away wish the one back home was this nice and clean no sales person bug me More

Xavier updated us on our service progress and was very friendly and courteous. We felt that we were not taken advantage of with your pricing. friendly and courteous. We felt that we were not taken advantage of with your pricing. More