Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

Jason is always so helpful, listened to my concerns and went above and beyond to fix the issues I have with my Dodge Charger! Got my radio and tint fixed! went above and beyond to fix the issues I have with my Dodge Charger! Got my radio and tint fixed! More

I had a few issues with my vehicle over the past month & the service department went above & beyond to help me. Mike, David, Jason & Eric we’re incredibly helpful, very professional and courteous. When it the service department went above & beyond to help me. Mike, David, Jason & Eric we’re incredibly helpful, very professional and courteous. When it was all said & done, their customer service was top notch. They turned a frustrating experience into a good one. Thank you guys!! More

I am always satisfied when I have my oil changed at Ferman. Service staff are always friendly and they let you know the key points when they do the 27 point inspection. Ferman. Service staff are always friendly and they let you know the key points when they do the 27 point inspection. More

I bought a brand new Jeep Compass 2019 and My car has been into the service department multiple times because it has a weird sound in the engine and there is lot of wind coming thru the windows. I haven been into the service department multiple times because it has a weird sound in the engine and there is lot of wind coming thru the windows. I haven’t received any solution, that problem is “normal” is what the service department always said, also that’s what they wrote in all the inspection statement they have given to me. On Monday 21 September, I went for my regular oil change and to check my breaks because they have a sound that’s not normal, it looks like the brake band is worn, They didn’t change my brakes because that sound is “ok”🤯. I also asked them to check the same problem with the engine and with the windows. They only said that’s normal and everything was ok. They did a point inspection to my car and it was “ok” as they told me. I also did a drive test on Monday in their field by driving another car same as mine and it didn’t have the same sound in the engine, and there were no wind coming in through the windows like mine. On September 24 I was working and when I tried to start my car, it did not start, it also show me a message that it needs TRANSMISSION SERVICE and something with the coolant. It happened 3 days after my maintenance. so I don’t know what kind of revision they did with my car. The same day in the afternoon I left my car at the service department and they were supposed to call me back next day morning to talk about what happened with my car, I asked them for a car while mine was there the same day, but they said that’s impossible, they need to check mine first and then call me on Friday morning with any “solution”. They rent me a car on Friday, September 25 while mine was there in the service. On Monday September 28 I went to pick my car up, and they said the problem with the wind coming through the windows is “normal”, they replaced the battery in a brand new car, and they don’t changed the breaks. On Thursday October 1, I received an email with a “recommended service for $328” for the tires of my Jeep, they know about that since the inspection on Monday October 21. I can’t understand why they didn’t fixed that problem too when I leave my car there on Friday September 25. I’M PAYING A EXTENDED WARRANTY TIRE SERVICE and it cover that. TODAY, OCTOBER 4 my car are showing me a SERVICE ENGINE message!!! 😡 my breaks are still with a LOUD SOUND, the wind are still coming through the windows, causing dizziness to me.... So, What did they do less than a week ago with my car? they supposedly gave it back to me with everything working. To be honest, I’m tired of been trying to fixed all the problems with my BRAND NEW JEEP. Even with JEEP warranty and another extended warranty for ENGINE AND TIRES. My next step is going to be a legal claim. They play with my time, they play with my money, this is unacceptable and disrespectful for anyone. I live 1 hour away and I can't be taking my car to service every week. More

Service department stellar; courteous, efficient, SAFE and speedy. Delivered me a part needed, good follow up from Steve Brawer! Jason Logue always a pleasure to work with. and speedy. Delivered me a part needed, good follow up from Steve Brawer! Jason Logue always a pleasure to work with. More

Handily located right down New Port Richey, a collection of fine mechanics who can service your vehicle if the need arises. They use to have donuts for the early goers but they cheapened out there since the of fine mechanics who can service your vehicle if the need arises. They use to have donuts for the early goers but they cheapened out there since the virus. Cheers. More

top service and quality always depend on them to go above and beyond right down to the air in my tires, Plus the customer service area is so clean. and beyond right down to the air in my tires, Plus the customer service area is so clean. More

Let me be clear the service, interaction with service Let me be clear the service, interaction with service personnel was good,however, The wait was unacceptable I dropped my vehicle off at 8:10 shuttl Let me be clear the service, interaction with service personnel was good,however, The wait was unacceptable I dropped my vehicle off at 8:10 shuttled home and returned on my own at 3:30. My vehicle was not ready until 4:45 I was dissapointed in the long wait. More

Navigation issue is still not resolved. Was told there would be a follow up phone call the next day- still waiting. Navigation was one of the selling points for me as I am directionally challenged. SOS i would be a follow up phone call the next day- still waiting. Navigation was one of the selling points for me as I am directionally challenged. SOS is NO GOOD without GPS! More

Yes I was pleased with the service at the dealership and also in the sales department John was excellent with us Lopez and in the service department Eric was our service man who took care of our truck thank also in the sales department John was excellent with us Lopez and in the service department Eric was our service man who took care of our truck thank you very much james' telesca More