Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

Finally took care of my tire issue after third trip. Service tech very concern and took the time to find it. All others just wanted to add air and send me on my way. Service tech very concern and took the time to find it. All others just wanted to add air and send me on my way. More

Steve Brawer is always honest and accommodating. Gets my car in and out quickly. Let’s me know the issue and cost upfront. Never tries to oversell services as he know I only bring my cars here for service! car in and out quickly. Let’s me know the issue and cost upfront. Never tries to oversell services as he know I only bring my cars here for service! More

Last week I brought 2 after market keys down to be programmed. The service dept guy told me it would be no problem and they programmed what I thought was both keys as I had ask. One key worked fine bu programmed. The service dept guy told me it would be no problem and they programmed what I thought was both keys as I had ask. One key worked fine but I didn't test the 2nd one. This past Thursday I decided to try the 2nd key and it wasn't working. I stopped in and explained to the same service dept guy the 2nd key wasn't working but the other was fine. They took both keys and my truck for an hour and a half. The service tech came out and said the was a problem with the 2nd key since it was after market and couldn't program it. I figured, ok so at least I have one working key and went home. Upon arriving home I went to lock my truck with the key I knew worked and nothing happened. They un-programmed my only working key fob. I called them and they said to bring it back in. When I got there they took the key and my truck again but for 15 minutes. The same service tech as before tells me there must be something wrong with it since it's an after market key. I told him that key was working and I wanted working just like when I gave it to him two hours prior. He was less than responsive to my request and I was getting aggravated. The parts and service director came out and told me I needed to calm down. I explained what happened and wanted my key fob restored to the way it was when I gave it to them. He told me "we don't program after market keys". I showed him the receipt that they did it last week. He said "well they weren't supposed to do it". I said you need to fix my key fob but he continued to refuse to do it and repeated over and over we don't program after market keys. His smug attitude and rudeness made me angry. I told him I wanted a refund for the key fob I paid for a week ago since he flat out refused to try to rectify this problem. I eventually got my money back and left. Their service dept is horrible and the service director needs extensive training in customer service relations. I will never bring my truck there for service and I will tell everyone I know personally and on social media to steer clear of that place More

They handle all the issues with my vehicle in a very fast courteous manner every time I have been there They order parts when needed courteous manner every time I have been there They order parts when needed More

Service dept Steve is very knowledgeable and helpful and explains in detail what service was done to our van. I highly recommend him and Ferman’s Chrysler. explains in detail what service was done to our van. I highly recommend him and Ferman’s Chrysler. More

It’s always a pleasure to deal with the Service Advisors, this time it was Jason. They are very professional and listen to my concerns whether it be normal service or something more complex. The technician this time it was Jason. They are very professional and listen to my concerns whether it be normal service or something more complex. The technicians work is clean and precise. A very trustworthy experience. More

Always treated me great. Great service in a timely manner, Steve was very professional (kinda ugly) but oh well. Would go back, though I hope I don't have too manner, Steve was very professional (kinda ugly) but oh well. Would go back, though I hope I don't have too More

Steve is always extremely helpful and always takes great care of us.. i can trust that my truck is in good hands when it needs service.. even when I had a dead battery Steve was able to help me get my truck care of us.. i can trust that my truck is in good hands when it needs service.. even when I had a dead battery Steve was able to help me get my truck in and battery replaced same day. Thank you so much Steve!! More

The wait is very long, one pays for tire rotation and they do not rotate them, and when there is a repair covered by warranty they do not mention it, they only come with an estimate. they do not rotate them, and when there is a repair covered by warranty they do not mention it, they only come with an estimate. More

Best service ever,timely,professionaland curious. I enjoyed the conversations with the employees.They seemed to enjoy their jobs and the interactions with the customers enjoyed the conversations with the employees.They seemed to enjoy their jobs and the interactions with the customers More