Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

Jason handled my vehicle very professionally and with out any problems this is where I take the vehicle all the time. I also recommend my staff to take the company Jeeps there any problems this is where I take the vehicle all the time. I also recommend my staff to take the company Jeeps there More

$ 1200.00 for 2 hoses and Freon recharge what rating would you give. That’s outrageous, I will never be back. Parts are way out of line and took 3 days to fix would you give. That’s outrageous, I will never be back. Parts are way out of line and took 3 days to fix More

Ferman SAles and Service is a very professional organization. The car buying experience was handled well by Ken and the finance department. The service after the sale has been excellent. organization. The car buying experience was handled well by Ken and the finance department. The service after the sale has been excellent. More

Steve in service has been helpful and determined to find and fix the issue with my 2020 jeep gladiator. He also made sure that I had a loaner and kept me updated. and fix the issue with my 2020 jeep gladiator. He also made sure that I had a loaner and kept me updated. More

Great dealership, awesome staff, everyone was on point. Vehicle was done in and out in no time. I recommend all my friends to this dealership. Vehicle was done in and out in no time. I recommend all my friends to this dealership. More

Finally took care of my tire issue after third trip. Service tech very concern and took the time to find it. All others just wanted to add air and send me on my way. Service tech very concern and took the time to find it. All others just wanted to add air and send me on my way. More

Last week I brought 2 after market keys down to be programmed. The service dept guy told me it would be no problem and they programmed what I thought was both keys as I had ask. One key worked fine bu programmed. The service dept guy told me it would be no problem and they programmed what I thought was both keys as I had ask. One key worked fine but I didn't test the 2nd one. This past Thursday I decided to try the 2nd key and it wasn't working. I stopped in and explained to the same service dept guy the 2nd key wasn't working but the other was fine. They took both keys and my truck for an hour and a half. The service tech came out and said the was a problem with the 2nd key since it was after market and couldn't program it. I figured, ok so at least I have one working key and went home. Upon arriving home I went to lock my truck with the key I knew worked and nothing happened. They un-programmed my only working key fob. I called them and they said to bring it back in. When I got there they took the key and my truck again but for 15 minutes. The same service tech as before tells me there must be something wrong with it since it's an after market key. I told him that key was working and I wanted working just like when I gave it to him two hours prior. He was less than responsive to my request and I was getting aggravated. The parts and service director came out and told me I needed to calm down. I explained what happened and wanted my key fob restored to the way it was when I gave it to them. He told me "we don't program after market keys". I showed him the receipt that they did it last week. He said "well they weren't supposed to do it". I said you need to fix my key fob but he continued to refuse to do it and repeated over and over we don't program after market keys. His smug attitude and rudeness made me angry. I told him I wanted a refund for the key fob I paid for a week ago since he flat out refused to try to rectify this problem. I eventually got my money back and left. Their service dept is horrible and the service director needs extensive training in customer service relations. I will never bring my truck there for service and I will tell everyone I know personally and on social media to steer clear of that place More

Steve Brawer is always honest and accommodating. Gets my car in and out quickly. Let’s me know the issue and cost upfront. Never tries to oversell services as he know I only bring my cars here for service! car in and out quickly. Let’s me know the issue and cost upfront. Never tries to oversell services as he know I only bring my cars here for service! More

They handle all the issues with my vehicle in a very fast courteous manner every time I have been there They order parts when needed courteous manner every time I have been there They order parts when needed More

Service dept Steve is very knowledgeable and helpful and explains in detail what service was done to our van. I highly recommend him and Ferman’s Chrysler. explains in detail what service was done to our van. I highly recommend him and Ferman’s Chrysler. More