Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

The service dept at this dealer (Ferman) and service manager who worked with me are excellent at their job, however, the problem (computer central display) is poorly designed and has since new caused in manager who worked with me are excellent at their job, however, the problem (computer central display) is poorly designed and has since new caused innumerable problems. This was the 11th visit specifically for this problem... as of yesterday, the issue REMAINS! I have asked for this entire system to be replaced but so far; only software uploads and eventually, a display replacement. This makes this vehicle difficult & DANGEROUS to drive (cabers are on while driving, VERY distracting and may cause an accident!) This vehicle may become unusable in the future! More

Your service department is excellent. I have always had great service since the day I purchased my town and country. I always looked forward to coming and enjoying the coffee and especially the donuts. I great service since the day I purchased my town and country. I always looked forward to coming and enjoying the coffee and especially the donuts. I was disappointed this time, NO DONUTS. More

Service was good. Took me in early and was ready by the time I was ready to pick up my vehicle. Thank you to Jason time I was ready to pick up my vehicle. Thank you to Jason More

Great Customer Service! We highly recommend. They were prompt, courteous and updated any/all recalls on my 2014 Dodge Durango. They have a nice place to sit and relax while you wait as well. prompt, courteous and updated any/all recalls on my 2014 Dodge Durango. They have a nice place to sit and relax while you wait as well. More

I’ve always been very pleased with the service I’ve received at Ferman. I feel like I get personal service . I think Jamie goes above and beyond and I appreciate that received at Ferman. I feel like I get personal service . I think Jamie goes above and beyond and I appreciate that More

Steve was at lunch when I arrived. Jamie said no problem, I’ll set you up and pass everything on to Steve. The only problem is with your app allowing me to go back and make corrections problem, I’ll set you up and pass everything on to Steve. The only problem is with your app allowing me to go back and make corrections More

Encountered two issues w/ my Jeep that I could not resolve on my own. I paid to have the issues diagnosed by dealer.... it may be an expensive repair, but they will surely be able to tell me what’s wr resolve on my own. I paid to have the issues diagnosed by dealer.... it may be an expensive repair, but they will surely be able to tell me what’s wrong!?!? Too much credit extended. Dropped vehicle two separate instances (after one faulty diagnosis), was without vehicle over 6 weeks in all, neither issue was ultimately diagnosed (cannot use the vehicle by the way). The dealer was able to justify retaining the diagnosis fee though. I could have screamed & ranted, but what’s the point?? Find an independent shop w/out the corporate bull to resolve your repair issues!! More

I worked with David in service he did a great job he took care of all my issues. I would recommend him to anyone.thanks care of all my issues. I would recommend him to anyone.thanks More

Steve did a good job communicating with me about the service on my truck and received it as promised. I received the truck back cleaner than I gave it to him. service on my truck and received it as promised. I received the truck back cleaner than I gave it to him. More

Only had vehicle service oil change tire rotation no problems , I had to make appointment for service it would be nice if they offered an express lane. problems , I had to make appointment for service it would be nice if they offered an express lane. More