Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

I have had some issues with this vehicle and I’ve felt with other service writers but I’ve always been able to go trust Steve to get me in and out as quick as possible. He also keeps me posted on the prog with other service writers but I’ve always been able to go trust Steve to get me in and out as quick as possible. He also keeps me posted on the progress of the repairs. Good job! More

More than two years taking my vehicles to maintenance and repairs to this dealership. The service provided is just wonderful. Thanks for having great people working there. repairs to this dealership. The service provided is just wonderful. Thanks for having great people working there. More

It was a the 12th visit for the same issue over 2 years. A faulty display screen/computer. The dealer service depts are “trying” but the unit, or design, is flawed! But for this visit , all that was d A faulty display screen/computer. The dealer service depts are “trying” but the unit, or design, is flawed! But for this visit , all that was done over a 2-3 hr time span was to turn on logging. To be fair, dealership had to contact FCA - but given 11 previous visits. Thus should’ve been done 8-10 visits ago. More

Steve is treating me with kindness and respect although issue still not located. Jose was very nice and pleasant on the ride back to work! issue still not located. Jose was very nice and pleasant on the ride back to work! More

Bought my Certified 2019 Grand Cherokee at this dealership February 2020. I even brought several insurance packages. A few weeks later I received notice I need to update computer in dash. After dealership February 2020. I even brought several insurance packages. A few weeks later I received notice I need to update computer in dash. After bringing my vehicle in for service early morning, I figured I would get a call from the service writer, but I figured wrong so I called. Long story short, I called and the service writer stated the dash went blank. They had my car for 4 weeks. That was February 2020. I have brought my car in a couple of times for oil changes and alignment, always some king of issue. January 2021 I bring it in for an oil change and explain to service writer that a panel in the trunk area is coming off. He that’s a problem Jeep, actually each time in have brought something up, they I would hear, that’s a problem Jeep. So after the oil change a made a left and went south to Fitzgerald Jeep. Showed the service writer the panel. She order a new one and they put in a few days later along with Hitch, Hitch wiring harness and bezel for almost 400.00 I was quoted from Ferman Jeep. I did call there customer service person in corporate office and she had the General Manager call me. They both did not careee Glad Fitzgerald was there for me. More

Took our Jeep in late and were able to solve the issue we had before close and we were able to pick up our Jeep the same day which helped us out very much. had before close and we were able to pick up our Jeep the same day which helped us out very much. More

Steve in service is awesome! Always makes you feel welcome and takes care and listen to you issues and concerns Always go to Ferman and Steve for service maintenance welcome and takes care and listen to you issues and concerns Always go to Ferman and Steve for service maintenance More

Worst mechanics. Every time something was fixed, something else conveniently broke. Even after my last visit, upon inspecting my vehicle, they left my AC compressor sensor unplugged. My car was ther something else conveniently broke. Even after my last visit, upon inspecting my vehicle, they left my AC compressor sensor unplugged. My car was there 3 times in one month. Never trust this dealer. Never take your cars here ever. They will sabotage other parts of your car. More

I was vacationing in Florida from Michigan. Ram I was vacationing in Florida from Michigan. Ram developed a grinding sound in front left tire area. Steve took care of everything. I was in and out I was vacationing in Florida from Michigan. Ram developed a grinding sound in front left tire area. Steve took care of everything. I was in and out promptly. Great experience More

Steve did an amazing job. He was friendly, professional and got me and my truck in and out quickly at a very good price. I will definitely be going back for all future service. Thanks Steve and thanks Fe and got me and my truck in and out quickly at a very good price. I will definitely be going back for all future service. Thanks Steve and thanks Ferman. More