Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

They told me that it would be a 2 hour service that turned into 7 hours and when I finally had the opportunity to get my vehicle back, it wasn't put back together and they didn't have any answers to th turned into 7 hours and when I finally had the opportunity to get my vehicle back, it wasn't put back together and they didn't have any answers to the questions I had about the products that had just installed. It was a very long and frustrating day. More

Very good experience with no upsell. All was very straightforward. Note: Since this field is a 25 word minimum I'll add this... It was an oil change and they changed the oil and there were no leaks straightforward. Note: Since this field is a 25 word minimum I'll add this... It was an oil change and they changed the oil and there were no leaks afterward. So it was a good job! More

My experience with the service department was outstanding. Travis kept me updated and made me feel confident they could solve the issues. My car runs great again. I couldn't be more pleased w outstanding. Travis kept me updated and made me feel confident they could solve the issues. My car runs great again. I couldn't be more pleased with the service team @ Ferman. More

First time at Ferman since I moved to Florida. I was very impressed with the speed and professionalism of everyone I came in contact with and will definitely return. impressed with the speed and professionalism of everyone I came in contact with and will definitely return. More

Quick in and out was appreciated. Friendly staff at check in and check out. I suggest you add a “mask only” waiting area. No mask, no entry, and adhere to this. Separate entry door to this area i check in and check out. I suggest you add a “mask only” waiting area. No mask, no entry, and adhere to this. Separate entry door to this area is needed Customers should not be exposed if uncomfortable. Thanks More

Everything was great as far as the service representative. He brought my car in and kept me updated as to the progress of my car. representative. He brought my car in and kept me updated as to the progress of my car. More

As usual, the service department is fantastic. They are polite, very professional and really seem to care about my truck. I am 72 years old and have been thru a lot of cars and dealerships. Clearly, Ferman polite, very professional and really seem to care about my truck. I am 72 years old and have been thru a lot of cars and dealerships. Clearly, Ferman is the best. More

3/03/2021Travis Henderson, my Service Advisor at FERMAN 3/03/2021 Travis Henderson, my Service Advisor at FERMAN CHRYSLER/JEEP was Awesome. Thanks again for assisting me in getting my 2003 Durango back 3/03/2021 Travis Henderson, my Service Advisor at FERMAN CHRYSLER/JEEP was Awesome. Thanks again for assisting me in getting my 2003 Durango back on the road again. I now feel confident that my Durango will take me on a Safe Trip to the Mountains of Tennessee. If the Service Advisors are rated on a 1 to 10 Scale, then Travis Henderson Again was a 10 Plus. Thanks for going above and beyond to make this experience pleasant. Delora Jones More

The service was great I will definitely use them in the future. Peoply were very polite and respectful. The price was very good. They will be my go to place in the future future. Peoply were very polite and respectful. The price was very good. They will be my go to place in the future More

The online scheduling process, drop-off, waiting room comfort, pickup, & billing were all easy & straight forward; just like the other 12 visits I've made to this service department in the past. comfort, pickup, & billing were all easy & straight forward; just like the other 12 visits I've made to this service department in the past. More