Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

Steve Brawer Service was great and on time,,I appreciate that,,,found a problem I wasn't aware of and fixed it so my jeep would be able to run off-road,,,, Service was great and on time,,I appreciate that,,,found a problem I wasn't aware of and fixed it so my jeep would be able to run off-road,,,, More

Excellent Always excellent service by Steve in the Service Department. Can't find anything to complain about. Will continue to bring our vehicles to this deal Always excellent service by Steve in the Service Department. Can't find anything to complain about. Will continue to bring our vehicles to this dealership. More

Had a fualty backup camera I had a faulty backup camera, image was upside down. Ferman diagnosed and replaced camera. Everything is rights side up now. Service rep Steve Brawer I had a faulty backup camera, image was upside down. Ferman diagnosed and replaced camera. Everything is rights side up now. Service rep Steve Brawer is always a pleasure to work with. I have had my car serviced at Ferman since I purchased it in 2013 and have always been extremely happy with their service! More

Service good - Sales not so good! Service good but sale disappointing - bought my last two Jeeps elsewhere as way out on price! Its a shame because I used to buy at Ferman but can't ge Service good but sale disappointing - bought my last two Jeeps elsewhere as way out on price! Its a shame because I used to buy at Ferman but can't get a deal there now!! 2016 Diesel Grand Cherokee is the best one yet - blows Hemi away! More

wiring/ short in the car I brought my car in because the Computer was shorting out. I explained when I came in back on June 10th, that something is shorting out the computer. I brought my car in because the Computer was shorting out. I explained when I came in back on June 10th, that something is shorting out the computer. I advised that i was able to unplug the neg cable and make the engine light go away and fix the car until it shorts out again. They first insisted the problem was the TIPM basically all the FUSES for the car. It was over $700 and did not fix the problem, infact it lasted about a month before the computer shorted out again. Now they told me its the computer that needs to be replaced, They wanted another $900.for it. They agreed to knock the price down to around $550. They also guaranteed me this would fix my car and if it ends up being something else its on them because for the $700 repair that didn't need to be done and the $550 computer that didn't need to be done the car could have been repaired if they diagnosed it properly.Well guess what it didn't fix the issue so I had to again bring my car back in August, They kept my car for a week, they didn't let me know what was going on and they didn't give me a loaner. I picked up the car and it lasted less than a month once again. This time i got the GM involved Jason Whidden who said he would take care of. He set appt so that i could have loaner this time and not be without a car for a week again. I got the car back and this time they replaced 2 wires that are the supposed cause of the short but still have not fixed the car the computer is still shorting out. After placing this review I was called by the GM Jason who set us up with a loaner so that they could again attempt repair. They got Chrysler on the phone and they replaced the ignition. When I picked up the car I drove across the street for dinner and the car shorted out again. We immediately returned to the dealership where they gave us the loaner car back. They searched high and low throughout the wiring but have not been able to locate what is shorting out the computer. They replaced the computer and attempted multiple times to short out the computer the same way I was. I think it Has to do with T15 circuit since of the codes before it shorts out was p0882 which also relates to listening to the radio while the car is not running. To me that seemed to be when the short was occurring. I picked up the car this morning 11/8/16 so time will tell if computer number 4 does the trick or if there is something that is still shorting it out. More

Maintenance Service The service provided was exceptional from the moment I arrived until it was completed. The waiting area was excellent. The experience was a good one. The service provided was exceptional from the moment I arrived until it was completed. The waiting area was excellent. The experience was a good one. More

Great service, friendly folks Work performed as promised. I brought vehicle in , axplained my concerns, I was called to let me know what needs to be done, I was good with service p Work performed as promised. I brought vehicle in , axplained my concerns, I was called to let me know what needs to be done, I was good with service performed. More

A very nice experience. A very nice/ friendly experience. Service Tech was extremely friendly and informative. Perfect estimation of wait time. I would most certainly recomme A very nice/ friendly experience. Service Tech was extremely friendly and informative. Perfect estimation of wait time. I would most certainly recommend a friend or family member to the sales or service department. More

Work was done quickly. Informed of everything to be done. Ferman continues to provide excellent service. It's a long drive from Pinellas Park, but worth the drive. They are always on time and keep you infor Ferman continues to provide excellent service. It's a long drive from Pinellas Park, but worth the drive. They are always on time and keep you informed throughout the service engagement. More

Service Dept. Service improved. Past experience for 18 years has been poor but the facilities and service have improved for parts and service.. Although costs, like most dealerships) Past experience for 18 years has been poor but the facilities and service have improved for parts and service.. Although costs, like most dealerships) are higher than seems reasonable, good service does ease the pain. More