Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

Very pleased Our repair time was longer than originally anticipated - but Ferman offered us a loaner car that alleviated any inconvenience while we waited for our Our repair time was longer than originally anticipated - but Ferman offered us a loaner car that alleviated any inconvenience while we waited for our Jeep to be repaired. That was greatly appreciated. More

Fuel sensor on 2017 Pacifica Service was good from the dealer once they received the fuel sensor part! The issue was obtaining the part from Chrysler which took 3+ weeks not a tim Service was good from the dealer once they received the fuel sensor part! The issue was obtaining the part from Chrysler which took 3+ weeks not a timely manner! Chrysler's Customer Service Center was not any help called them 6 times in the 3 weeks "they escalated the request" which meant nothing. After about 2+ weeks someone from Chrysler finally called ....... I guess if one waits long enough the issue will resolve itself! More

Highly Recommendable Mike, the Service Advisor, was a professional who had me in and out in just about an hour. Of course I must include the mechanics Team, behind t Mike, the Service Advisor, was a professional who had me in and out in just about an hour. Of course I must include the mechanics Team, behind the scenes, who provided the essential support. The "Guest Lounge" makes the customer feel at home, that literally spoils me. This is because my experience back in New York's customer wait area looks and feels like a "Third World" car barn. Please give the young lady, who telephoned me about 24 Hours after I left Ferman's Service Department asking me for my opinion of the service, a commendation. She was pleasantly professional as she tolerated my asking her to repeat a number of statements which I had difficulty hearing due to a hearing loss which I have. Thank you for a terrific experience. I have been a SATISIFIED Ferman Service Customer for at least the last six years. More

Good service! Good donutsl Very satisfied.! Am from out of state and I was able to make an appointment in a timely manner. Everyone was accomodating and professional. Thank you Very satisfied.! Am from out of state and I was able to make an appointment in a timely manner. Everyone was accomodating and professional. Thank you! More

Great service I am always surprised by the efficiency and friendliness at Ferman . The waiting room is very comfortable, light and clean. I appreciate the profess I am always surprised by the efficiency and friendliness at Ferman . The waiting room is very comfortable, light and clean. I appreciate the professional manner. More

Wonderful service as usual. I have always received wonderful care at Ferman Chrysler, either with the purchase of my 300C or with the service. Mike in service was fantastic and I have always received wonderful care at Ferman Chrysler, either with the purchase of my 300C or with the service. Mike in service was fantastic and is an asset to your company. More

We love German Chrysler Jeep We had excellent service from Ferman when the alternator died in our Chrysler on Wed this week. And, they already had a full schedule that day! We ap We had excellent service from Ferman when the alternator died in our Chrysler on Wed this week. And, they already had a full schedule that day! We appreciate the great service we received. More

Good Experience It was easy dealing with the services, i gave them the car they took care of it and called me once they finished, i went there took the car and total It was easy dealing with the services, i gave them the car they took care of it and called me once they finished, i went there took the car and total i spent there less than 5 min. More

Dodge Ram Rebel and Jeep JK service I recently brought two vehicles in for service one is a 2016 Dodge Ram Rebel and the other is a 2008 Jeep JK Unlimited. My service advisor Ronald "Jam I recently brought two vehicles in for service one is a 2016 Dodge Ram Rebel and the other is a 2008 Jeep JK Unlimited. My service advisor Ronald "Jamie" Kissinge was great! I don't ask for much other than to be treated with a great attitude and customer service that you would expect from a big dealership. Jamie took care of our service on both vehicles and I highly recommend bringing your vehicles there and dealing with Jamie. More

Awesome customer service We found a Jeep we wanted and have had a rough few years with credit issues loss of jobs Etc when we reached out to Ferman Ray , Rob , Scott were thei We found a Jeep we wanted and have had a rough few years with credit issues loss of jobs Etc when we reached out to Ferman Ray , Rob , Scott were their to help once we decided we were going to the dealer and arrived Tina was amazing walking us through the steps we haven't bought a new car for 11 years and the experience was amazing. Thanks Ferman for your support . Sue Stone More