Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

Great Experience My Service Advisor Steve was knowledgeable and helpful. Explained everything as the process went along and made sure that I was aware of what/why was My Service Advisor Steve was knowledgeable and helpful. Explained everything as the process went along and made sure that I was aware of what/why was being done to my van. I had extended warranty and he took care of that entire process as well. More

WK2 oil change We bought our 2012 WK2 from Ferman and their service has been excellent! The service waiting room is very nice and there was even some donuts left!! We bought our 2012 WK2 from Ferman and their service has been excellent! The service waiting room is very nice and there was even some donuts left!! More

Sales/Service Fair and professional! Definitely recommend for sales. Service team helped get my day back on track. I didn't have an appointment and the service team Fair and professional! Definitely recommend for sales. Service team helped get my day back on track. I didn't have an appointment and the service team worked my Jeep into the schedule to find out what was causing it to drive sluggish. Ended up needing a speed sensor replaced. I was out the door and on my way to work in 1-1/2 hours. Great job! More

DOES NOT GET ANY BETTER!! NEEDED SERVICE ASAP= CALLED & APPT. ON TIME-CAR TAKEN INTO SVCE. AREA RIGHT OFF= ALL SVCE. PERFORMED + CHECKED OUT CPU/COMPUTER FOR POTENTIAL ERROR CO NEEDED SERVICE ASAP= CALLED & APPT. ON TIME-CAR TAKEN INTO SVCE. AREA RIGHT OFF= ALL SVCE. PERFORMED + CHECKED OUT CPU/COMPUTER FOR POTENTIAL ERROR CODES- NONE FOUND, BUT WAS TOLD TO CALL ASAP IF IT RE-OCCURED! IT IS SERVICE AFTER THE SALE IS THE "REAL DEAL" KUDOS& THANKS TO ALL= ACTUALLY WAS A PLEASANT EXPERIENCE!! MIKE K. More

Oil change Don't know why it takes 1 1/2 hrs for oil change & tire rotation, but service was excellent, I will return to this dealer. Michael Hyde was great to w Don't know why it takes 1 1/2 hrs for oil change & tire rotation, but service was excellent, I will return to this dealer. Michael Hyde was great to work with. More

Always made to feel that MY business is VERY important !! I have never been treated better at ANY other dealerships then the service department at this location. Ever sense I started dealing with Steve Brawer I have never been treated better at ANY other dealerships then the service department at this location. Ever sense I started dealing with Steve Brawer as my service advisor, I have sense started bringing ALL of my family vehicles(4) to Steve at Ferman Jeep instead of local repair shops. Steve has always made sure we were happy with the quality, service & timeliness of repairs to our vehicles. I have NEVER felt like I was being taken advantage of, like at MOST other dealerships. THANKS STEVE !!! KEEP UP THE GOOD WORK :) More

Oil Change Just went in for an oil change. I like scheduling online. They took the truck right away. I was in and out in less than an hour . Great waiting area . Just went in for an oil change. I like scheduling online. They took the truck right away. I was in and out in less than an hour . Great waiting area . More

WORST DEALERSHIP FOR SERVICE AND REPAIRS! Took the car in for a transmission problem. The said it needs solenoids. Paid a very high cost and after the were replaced had a stalling problem wi Took the car in for a transmission problem. The said it needs solenoids. Paid a very high cost and after the were replaced had a stalling problem with the car. Had it back in there 6 times each time they did something different and said it was fixed which each time it was not. So after spending a boatload of money time out of work the stalling still was not fixed. Took it to another mechanic that found the solenoids were not put in properly and was the cause of the problem. So now I have to pay more money to have the trans ripped apart after their poor job that the had no clue about. This is not the first time this dealership could not figure a problem out when I brought it in. The service guy Steve there is soooo rude and Mike Hughes the manager never returns phone calls. Horrible experience not to mention expensive! More

BEST Service department hands down. Michael Kilakis Tag# 762 is the best. Explains the service procedure completely. Does exactly what was discussed in a quick, professional and timel Michael Kilakis Tag# 762 is the best. Explains the service procedure completely. Does exactly what was discussed in a quick, professional and timely manner. Yes I will come back for service & recommend my friends & relatives. More

2015 Jeep Cherokee good service, only problem is I had to return 3 times before the problem was fixed. but I'm aware Chrysler has set procedures for repair of expensive good service, only problem is I had to return 3 times before the problem was fixed. but I'm aware Chrysler has set procedures for repair of expensive parts More