Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

Service was great and done in good time. made appointment on-line. got to the dealer in about 45 minuets and had oil changed and tire rotation and new wipers . was done and out 45 minuets bef made appointment on-line. got to the dealer in about 45 minuets and had oil changed and tire rotation and new wipers . was done and out 45 minuets before suggested time. great work. More

Oil change Always satisfied with my service guy Steve.. very helpful , pleasant and professional. Whenever brought car in for service always took care of it in m Always satisfied with my service guy Steve.. very helpful , pleasant and professional. Whenever brought car in for service always took care of it in minimum time More

WORST SERVICE TEAM EVER!!! Let me start by saying, I purchased a vehicle from this dealer, and they offered me a complimentary first oil change. I took my other vehicle in for Let me start by saying, I purchased a vehicle from this dealer, and they offered me a complimentary first oil change. I took my other vehicle in for servicing first, and my experience was so atrocious, I won't even bother bringing my other vehicle back for FREE!! I would rather pay than deal with these clowns ever again. I scheduled my appointment online for 10:30am. When I arrived, I walked into the service lobby as no one was there to greet me in the service drop off area. When I found an available service agent (Jamie Kissinger), I walked up to his desk...he looked right at me...said nothing, and gave me an irritated look as if my presence is inconveniencing him. After he fiddled with the computer and moved around some papers for a minute of 2 he finally asked me if need help with something (as if I just decided to stand there and stare at him for no reason whatsoever). Once he found my appointment and who I was scheduled to talk to, he sends me over to another agent (Michael Kilakis), who then asks what I'm there for. I was under the impression that if I take the time to book an online appointment that asks me to select the specific services I needed done, that it would show up in their system when I arrive, but apparently, that's either not the case, or they just don't care to look, so I go back through everything I need to get looked at and serviced verbally (oil change, tire rotation, alignment check). When he was through with writing everything down, he gave me a total for the work including the cost of an alignment, to which I replied, "No, I don't want an alignment, I just need it checked so I know if I may need an alignment. He then said ok, took my number, and said he'd call me as soon as it's done. I asked what time it might be finished, and he replied, "Before the end of the day...definitely by 5". I also asked for shuttle service when I booked the online appointment, which was never offered, but I ended up having a ride available, so I didn't ask again. 5o'clock came, and I still had yet to hear anything about my car. By 5:45, I decided I better call, not sure what time the service department was closing since I've still received no call. Between 5:45 and 5:55, I called 6 times trying to reach anyone in the service department, from the manager, to the cash desk, and not one person picked up the phone every time I was transferred. I even left a message on the service manager's voicemail to call me back asap as I need to come pick up my car before close, and never heard back that night, or the next day, or ever for that matter! I finally called the sales department and asked the receptionist to physically go get someone in service that I could talk to (at 5:55 mind you), and she came back saying it looks like they've all already left for the night. Needless to say, I was furious. I didn't get a call until 7:40 the next morning telling me my car was ready for pickup, so when I went in, I asked why I wasn't called the night before, and I was given a very fumbling response about how one of the lug nuts was hard to get off, and that it took a while to tap it out, so it got done later than expected and that he had already gone home for the night, so someone else was supposed to call me, which obviously never happened. Then I asked if they determined if it needed an alignment, to which he said, yes, and they did the alignment....to which I replied, I'm not paying for an alignment since I never said to go ahead and do it, I just asked that it be checked. So he ended up taking it off the bill without argument, realizing that I did only ask for an alignment check, but still charged me for everything else including a fee for the time it took them to do the alignment check. So apparently, they can get away charging for every minute of their time, but I am expected to go without a car for a day and a half because they couldn't complete an oil change, tire rotation and alignment check in 8 hours time, and have the decency to call me and apologize for taking all day long to do a simple service that should have been no more than an hour or 2?!!! As I said, I never even received a call back from the service manager (Mike Hughes) whom I left a message for the night before, to apologize in anyway. Why? Because they don't give a ....! More