Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

akways excellent! Jamie and his team always team me and my car like a family members that they like :) I always recommend them to any one looking for Honest service at Jamie and his team always team me and my car like a family members that they like :) I always recommend them to any one looking for Honest service at a fair price. More

Had to have the radio replaced He was explained the problem and was good on the work and time estimates as well as the cost. And he called me when the work was completed. He was explained the problem and was good on the work and time estimates as well as the cost. And he called me when the work was completed. More

Un-Courteous, no communication, un-welcoming Showed up, no one in the service department acknowledged me or asked if I need help. They just kept walking by me til I finally asked someone to help. Showed up, no one in the service department acknowledged me or asked if I need help. They just kept walking by me til I finally asked someone to help. Dropped of the Vehicle and never got a status call, they kept it overnight without ever giving me a phone call or getting my permission. Left my wife and I stranded without a vehicle for 24 hours. Every time I called would get transferred to service where no one ever would answer or reply to messages. Jason in service did not reply to texts or calls. When he finally did the next morning he had a women whom I guess don't work in that department call me cause I guess he did not want to speak to me himself. She didn't have the answers to my questions so she had to transfer me to him anyways. These guys need to take a lesson from the people at Ferman Chevy in Tarpon Springs about customer service and common courtesy. Ferman Chevy messed up before but made up for it with a free rental and discount. When I complained to Jason he didn't even offer a discount or at least throw in a free oil change. Also seemed very insincere with his apology. I think I will take the Vehicle to Tire Choice next time, Friendlier staff and more helpful. More

oil change They are very friendly, and take care of our needs. have been dealing with this company for several years. Will always deal at this company They are very friendly, and take care of our needs. have been dealing with this company for several years. Will always deal at this company More

Top Notch Service I was extremely pleased with the level of service I received at Ferman CJDR-NPR during my service visit. Mr. Steve Brawer handled the transaction for I was extremely pleased with the level of service I received at Ferman CJDR-NPR during my service visit. Mr. Steve Brawer handled the transaction for me. I found him to be courteous, professional, efficient, and very thorough in explaining what service was performed as well as what areas for me to keep an eye on. The service was completed in a timely manner, as Steve promised and was done to my complete satisfaction. This is THE place for service, and Steve is THE man to see. More

Jeep Renegade oil change 04/25/2018 Oil change accomplished in a timely manner while I waited. Jason was efficient and informative. The waiting area was comfortable and clean. I was a Oil change accomplished in a timely manner while I waited. Jason was efficient and informative. The waiting area was comfortable and clean. I was able to read without distractions. More

Steve I have been going to Ferman two years now since I bought my Jeep Wrangler Sport. I am always well taking care of and my Jeep. Always greeted right awa I have been going to Ferman two years now since I bought my Jeep Wrangler Sport. I am always well taking care of and my Jeep. Always greeted right away and if I have questions they answer them for me. Thank you for outstanding service! More

Confusion! My transmission went crazy and I was stuck in low gear for a while.....the engine was racing. Also, I received a “shifter problem.” On my dashboard. My transmission went crazy and I was stuck in low gear for a while.....the engine was racing. Also, I received a “shifter problem.” On my dashboard. I took it in immediately and was told they would check everything and get back to me. With no word by 11 a.m. the next day, I called and was told they couldn’t find my paperwork and would call me back. Call never came. I called 3 more times and was told they were looking into it and would call me back. Again, no call back. Finally, late that day I was told they were test driving the car. When I picked the car up I was told that they saw some notices on my electronic system regarding the shifter but could not find anything wrong. VERY DISAPPOINTING!! I only dealt with Becky at the end and she was helpful. More

Great Customer Satisfaction Making the appt. for service was very easy. They were all ready for me when I brought my truck in for the scheduled service. Everyone was very pleasan Making the appt. for service was very easy. They were all ready for me when I brought my truck in for the scheduled service. Everyone was very pleasant and professional. They called me when my truck was completed for pick up, which was earlier than the original estimated completion time. Overall, very pleased with the quality of the service and the personal touch they provided. More

Becky is the best Quick in and out and took care of a recall I wasn't aware of. Becky was friendly and knowledgable. Pleasant and comfortable are to spend time while Quick in and out and took care of a recall I wasn't aware of. Becky was friendly and knowledgable. Pleasant and comfortable are to spend time while waiting for the service to be performed More