Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

Went for oil change Service was great. Very friendly. I was in and out within an hour. Comfortable waiting room. I will travel the 1/2 hour for all my service Service was great. Very friendly. I was in and out within an hour. Comfortable waiting room. I will travel the 1/2 hour for all my service More

Excellent Customer Service! Every time I take my car to get maintenance done, they are very efficient and family oriented. I like a business where everyone knows me and takes goo Every time I take my car to get maintenance done, they are very efficient and family oriented. I like a business where everyone knows me and takes good care of me. I have taken my car here since I bought it brand new in 2015. When I needed a tire and they didn't have it in stock, they loaned me a brand new jeep to use for the weekend. I would definitely recommend their services. More

3 STRIKES AND YOU ARE OUT! FIRST TRIP WAS FOR TRANSMISSION SERVICE AND I HAD TO TAKE IT BACK 2 TIMES BEFORE IT WAS FIXED (STILL NOT SURE IF LEAK IS FIXED). SECOND TRIP - I FIRST TRIP WAS FOR TRANSMISSION SERVICE AND I HAD TO TAKE IT BACK 2 TIMES BEFORE IT WAS FIXED (STILL NOT SURE IF LEAK IS FIXED). SECOND TRIP - I HAD DAUGHTER'S CAR TOWED (1 BLOCK) IN BECAUSE IT WAS RUNNING HOT. I TOLD THEM RADIATOR WAS LEAKING AND I WANTED EVERYTHING CHECKED. WHEN THEY CALLED ME WITH AN ESTIMATE TO FIX, THEY GAVE ME ESTIMATE FOR MANY, MANY, MANY THINGS. I FELT THE PRICES WERE TOO HIGH AND I HAD THE CAR TOWED TO ANOTHER LOCATION.FOR A SECOND OPINION. THERE, I WAS TOLD THE HEAD GASKET WAS BLOWN. I THEN CALLED THE FERMAN DEALER AND ASKED IF THEY DID A COMPRESSION CHECK AND WAS TOLD NO, BUT THEY DID THE 100 POINT COURTESY CHECK UP (WHICH INCLUDES CHECKING THE COOLING SYSTEM-10 ITEMS INCLUDING THE ENGINE). THIS WAS NOT DONE. IN TALKING TO THE SERVICE MAN, I WAS TOLD ONCE THEY SAW THE RADIATOR LEAKING, THEY DID NOT CHECK FURTHER. I FEEL THAT WHEN I TOLD THE ADVISOR THAT THE CAR WAS RUNNING HOT SO I IMMEDIATELY PARKED IT AND HAD IT TOWED 1 BLOCK TO THE DEALER, HE SHOULD HAVE CHECKED THE ENGINE. I DO NOT FEEL THE CAR GOT THE ATTENTION IT SHOULD HAVE. THIRD TRIP - WENT IN AND ORDERED A KEY FOR MY CAR. THE KEY HAD TO BE ORDERED. WHEN THE KEY CAME IN, I MADE AN APPOINTMENT AND WENT IN. AFTER WAITING NEARLY 2 HOURS, I WENT TO THE SERVICE DESK AND SAW MY KEY ON THE COUNTER. I WAS GIVEN THE KEY AND LEFT. ON THE DRIVE HOME, I REALIZED THE TOP OF THE KEY WAS MISSING. I CALLED BACK AND AFTER BEING PUT ON HOLD A COUPLE OF TIMES, I WAS TOLD THERE KEY MACHINE WAS NOT WORKING AND THEY WOULD CALL ME WHEN I COULD COME BACK IN. AFTER A FEW DAYS, I CALLED TO SEE IF THE MACHINE WAS WORKING AND WAS TOLD NO, THEY HAD TO ORDER A MACHINE. I AM STILL WAITING FOR THE DEALER TO GET A KEY MACHINE THAT WORKS. More

Awesome employees This place is great! They get you in right away and take excellent care of your car. Great people work here, great service! Thanks for your help alway This place is great! They get you in right away and take excellent care of your car. Great people work here, great service! Thanks for your help always. More

I keep having to bring my car back I've brought my car in at least 6 times because the radio likes to skip set radio stations when you using the control on the steering wheel to change I've brought my car in at least 6 times because the radio likes to skip set radio stations when you using the control on the steering wheel to change the radio. The first three times, I was told it was user error. Jamie found it and did a computer update, which helped, but the problem resumed after about 2 weeks. A subsequent advisor told me that there was no problem, until he finally sat in the car and tried it for himself. He saw the problem and has ordered me two control buttons for the steering wheel, which worked for about 1-3 weeks, three weeks the first time, one week the second time. Jamie's great to work with! More

Service personnel were good but service time excessive. I was scheduled for 8am for oil & filter change was told it should not take long. After 2 hours I went to the service desk to ask if there was a prob I was scheduled for 8am for oil & filter change was told it should not take long. After 2 hours I went to the service desk to ask if there was a problem and Steve said it should be there soon. Normally this procedure takes less than an hour with an appointment so I felt it was excessive. Steve apologized but had I known I would have taken the shuttle home and came back later. I have always given you 5 star ratings but had to drop down somewhat this time. More

Perfect, timely, thorough I am always treated great, vehicles always maintained perfectly, and clean after every service. Will be there whenever I need service. Very profession I am always treated great, vehicles always maintained perfectly, and clean after every service. Will be there whenever I need service. Very professional staff also. More

oil change Jason was very professional and courteous for the service and, while waiting we purchased a 2018 Jeep Grand Cherokee from Tina Robinson. We have bough Jason was very professional and courteous for the service and, while waiting we purchased a 2018 Jeep Grand Cherokee from Tina Robinson. We have bought several vehicles from Ferman but always go back to Tina for the sale. More

Service Great service. Jamie, keeps me up to date of what is going on with my auto service. Nice job. I commend you on such a valuable employee. TY Great service. Jamie, keeps me up to date of what is going on with my auto service. Nice job. I commend you on such a valuable employee. TY More

Exceeds expectations Service advisor Jamie is knowledgeable, helpful, and was understanding of the problem I was having with my truck. The problem was intermittent, but he Service advisor Jamie is knowledgeable, helpful, and was understanding of the problem I was having with my truck. The problem was intermittent, but he had a tech ride along, and the tech corrected the issue. More