Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

Excellent Customer Service! Becky and Steve always take great care of me and my Jeep! Dropped my Jeep off and service was completed before expected. I'm very happy with the excel Becky and Steve always take great care of me and my Jeep! Dropped my Jeep off and service was completed before expected. I'm very happy with the excellent service I receive. More

First Oil Change on new car I am new to the area and made an appointment online. I was impressed with the service and the staff at this facility. Car was completed on time as pro I am new to the area and made an appointment online. I was impressed with the service and the staff at this facility. Car was completed on time as promised. More

Thank You Steve Brawer I went into the service dept and spoke with Steve Brawer. I told him I felt I needed front brakes as the pads looked thin. He advised he would have a I went into the service dept and spoke with Steve Brawer. I told him I felt I needed front brakes as the pads looked thin. He advised he would have an inspection of the brakes performed first. A short while later he returned with pictures on his phone of my brakes. He advised me that the pads were within specs and no brake work needed at this time. I can not thank Steve enough for his honesty and integrity. This further enforces why I will always choose Ferman CJDR of NPR and Steve Brawer for all my service needs. More

Service was great Took my Truck in for Air bag recall, Jason in service got the truck in right away and the work was completed ahead of schedule. Great Job. Took my Truck in for Air bag recall, Jason in service got the truck in right away and the work was completed ahead of schedule. Great Job. More

Awesome service Becky was quick, efficient and communicated regularly! I deal with this dealership fairly regularly and they are always a joy to work with, so what th Becky was quick, efficient and communicated regularly! I deal with this dealership fairly regularly and they are always a joy to work with, so what they say and when they say it. Great overall experience everytime More

Becky rocked! There's was no wait beyond my scheduled time. Becky assisted me and she was fast and efficient. She pointed out warranty benefits I didn't realize I h There's was no wait beyond my scheduled time. Becky assisted me and she was fast and efficient. She pointed out warranty benefits I didn't realize I had. She made me feel valued. More

Service Great professional service. Always a good experience with very courteous staff members. Everything complete in a timely manner. I would highly recomme Great professional service. Always a good experience with very courteous staff members. Everything complete in a timely manner. I would highly recommend this dealership to my friends and family: More

Horrible worst service dept ever...Be Aware of Ferman Horrible customer service Please Be Aware of this Ferman Dealer....Worst experience ever...….. Jamie Kissinger lied to me about fixing my truck and Horrible customer service Please Be Aware of this Ferman Dealer....Worst experience ever...….. Jamie Kissinger lied to me about fixing my truck and lost thousands of dollars in possible revenue by fixing my truck as agreed upon...he left me stuck for 4 days with no vehicle and was a real disrespectful smart a** once I arrived to pick up my still broken Durango... Jamie should loose his job for this. I dropped my Durango off there on a Friday morning for minor A/C repairs by Friday night they finally called me back and quoted me over $700 for new condenser/ labor to fix the air. I thought price was a little high but I told them to just fix it. now 3 days later they finally call me back and say they are now refusing to fix my Durango as there are some aftermarket parts in it and they cant guarantee the condenser would fix the A/C. I told them whatever it takes fix it. Once again they called me and refused to fix or work on my Durango. Ive since called corporate office and with there help found me another Dodge Dealer that will help me fix this A/C issue.... More

SUPER SERVICE - STEVE BRAWER WAS GREAT - HONEST - TAKEN CARE OF WITH FACTORY WARRENTY, I PAID NOTHING. CONTACT WITH STEVE WAS OUTSTANDING. IF NEEDED THIS I SERVICE - STEVE BRAWER WAS GREAT - HONEST - TAKEN CARE OF WITH FACTORY WARRENTY, I PAID NOTHING. CONTACT WITH STEVE WAS OUTSTANDING. IF NEEDED THIS IS WHERE ALL MY SERVICE WORK WILL BE DONE. More

quick and efficient appointment was made by phone, I arrived pretty much on time, greeted by the service guys. Jason wrote me up and explained what was going to be done. appointment was made by phone, I arrived pretty much on time, greeted by the service guys. Jason wrote me up and explained what was going to be done. then he called when completed and ready for pick up. One recall could not be done due to lack of parts but he assured me that I would be notified when available. A bit of bummer that I will have to return for that recall but no other choice. More