Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

Service Steve was outstanding! He and his tech drove my son’s car to confirm the issue then he took the time to call me to explain in detail. Happy we chose t Steve was outstanding! He and his tech drove my son’s car to confirm the issue then he took the time to call me to explain in detail. Happy we chose this dealership :) More

Becky was excellent Becky helped with gettimg me an appointment the day of and my car was ready to be picked up in a timely manner. She was extremely nice when I picked u Becky helped with gettimg me an appointment the day of and my car was ready to be picked up in a timely manner. She was extremely nice when I picked up my car also. Evetremely informative on the services that were done to my vehicle. More

Becky was terrific. She took the time to explain everything to us. She was very pleasant and made us feel comfortable. The waiting room is nice and cl was terrific. She took the time to explain everything to us. She was very pleasant and made us feel comfortable. The waiting room is nice and clean. Plenty of chairs. The refreshments are an added bonus. My husband would like to see some bagels put in the mix. :) Thank yo More

They did not return my messages I received a phone message about my parts being in. I called three times and left messages and did not receive another call. This survey does not need I received a phone message about my parts being in. I called three times and left messages and did not receive another call. This survey does not need me to identify anyone. More

Jamie Kissinger was an outstanding professional! June 28, 2018 Mr. Jason W June 28, 2018 Mr. Jason Whidden, I’m writing this letter to validate an excellent experience I had with your service group, specifically Jamie Kissinger. My appointment was 8:00 A.M. Tuesday, 6/26/2018, where I was cheerfully greeted by Jamie at the center isle desk. He immediately reviewed my service appointment and asked if there were other problems or ways he could help me. I clarified a tapping noise coming from my 2014 Dodge Journey engine. Later, I was joined in the modern, well stocked, service center waiting area by Jamie. He updated me on the necessary repairs and suggested starting immediately. The cost of repairs was covered under my 100,000mi powertrain warranty. He provided me a loaner car and conveniently brought it to me. Jamie recognized my difficulty walking due to my agent orange VA disability and kindly assisted me. Jamie Kissinger is a credit to your organization and exemplifies the qualities of a good leader. He acted professionally, taking charge of my needs and following up on the overall repair of my Dodge. I appreciate and respect the way I was treated while doing business at your company. I will always remember my experience at Ferman Dodge. Thank you. Warmest Regards, Walter Ervin More

Steve is always helpful when it comes to service. Steve is always able to get me in quick when service is needed. Always goes the extra mile to make sure my vehicle is done right the 1st time. Steve is always able to get me in quick when service is needed. Always goes the extra mile to make sure my vehicle is done right the 1st time. More

Everytime I come to ferman of NPR there’s something that prevents the work being done to my vehicle. I am told “we don’t give loaner cars” but i know for a fact I come to ferman of NPR there’s something that prevents the work being done to my vehicle. I am told “we don’t give loaner cars” but i know for a fact they do! I was just told i would be paying 500 bucks starting for repair on my trans. I bring it to another dealer and they take care of it for free! More

Oil change Very good and prompt service always have a great experience when I come to u very informative about ur needs and service I always come back Very good and prompt service always have a great experience when I come to u very informative about ur needs and service I always come back More

Honest dealer Last alone. Find them friendly honest Helpful Pls use them happy to come across them I am new to area. Gave me hope I made a good move to are Last alone. Find them friendly honest Helpful Pls use them happy to come across them I am new to area. Gave me hope I made a good move to area. Xxxxxxcc More

Lies, don't answer phone You are the worst service department I have had the displeasure of visiting. I could not contact anyone by phone and was told the truck would be fini You are the worst service department I have had the displeasure of visiting. I could not contact anyone by phone and was told the truck would be finished in 1 to 2 hours. 4 hours and the truck was not serviced and no one called me and I could not reach the service department the phone busy and left messages that were unanswered. You obviously took walk-ins over me because you make more money from walk-ins than from corp. accounts More