Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

The car has had 3 rear ends. 1 was replaced because of a ft en noise under the 3/36 the next was replace under my service contract then the split drive shafts were replace and th 1 was replaced because of a ft en noise under the 3/36 the next was replace under my service contract then the split drive shafts were replace and the exhaust was not out back in correctly ash the one thing has to come down to so the shaft. Noise is still there and I have been told they won't work on my car. 4 radios have been replaced and it has to go to the dealership for portocols. I went to the dealership and told them what happened but they can't do thing the stereo I have Allstate warranty Sadly the manger refuses with my. I worked for Chrysler for 21 years a service writer and this way of treating a customer is not rt. Please call for details. Now I have been rail roaded ti sell my car as this place is the only place in 30 miles to go. Theo sis the second car that I bought the being from there. 2015 dart gt. Same issues. The incompetence miscommunication is terrible there. Your system manager lives ended up, taking over the situation, which was very good which were everything with the train. State and I got for the car was when is gonna throw parts in until we get the noise to go away. Yes they ate the $100 deductible because the job is done right the first time. Yes they gave me a card to use which I was appreciative. Do I have to wash wax and polished and return perfect. I appreciate that but the service manager and I have an issue. To be railroad it from a Chrysler dealership when I work for Chrysler All those years as a service advisor, and the manager was an insult. Apparently customer satisfaction is not important anym More

Great experience, always an efficient operation. Why would anyone go elsewhere for services...efficient, reasonably priced, and friendly service...trifecta! Why would anyone go elsewhere for services...efficient, reasonably priced, and friendly service...trifecta! More

5 Salesman Joseph Vega and sales manager were 100% efficient and executed my new build order flawlessly. Outstanding experience I recommend this dealership above all others. efficient and executed my new build order flawlessly. Outstanding experience I recommend this dealership above all others. More

David in the service department was professional and very helpful. would love to deal with him the next time i come in for service helpful. would love to deal with him the next time i come in for service More

5 Five! ! Always have a good experience with this dealership and their employees. Steve is excellent.... ! Always have a good experience with this dealership and their employees. Steve is excellent.... More

1 Steve 1 No greeting of the day, just a direct and dry “what do you need”. The rest of the interaction was rude and disrespectful. I decided to take my business elsewhere so I don’t ever have to deal with “what do you need”. The rest of the interaction was rude and disrespectful. I decided to take my business elsewhere so I don’t ever have to deal with Steve. More

5 Jason got my car done quick was friendly and professional. Jason got my car done quick was friendly and professional. Always a pleasure bringing my car in to someone I trust. professional. Jason got my car done quick was friendly and professional. Always a pleasure bringing my car in to someone I trust. More

Poor. Vehicle purchase had a safety recall that I wasn't made aware of. Unable to use vehicle for the purpose it was purchase for. Vehicle purchase had a safety recall that I wasn't made aware of. Unable to use vehicle for the purpose it was purchase for. More

Steve was very professional. Took care of all my needs and communicated with me at all times Took care of all my needs and communicated with me at all times More

Friendly and professional. Steve kept me informed and explained recommended service to be done. Professionally Steve kept me informed and explained recommended service to be done. Professionally More