Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

Service was terrible. They have no knowledge of what they can or cannot do. My caravan needed a system update for the navigation system. The nav system told me to take it t They have no knowledge of what they can or cannot do. My caravan needed a system update for the navigation system. The nav system told me to take it to a dealer for the update. Called them, was told they could do it. Took the vehicle in for the service, after a hour and half was told they couldn't do the update because it was a garmin product. After leaving I discovered the maps no longer worked at all, before the service they worked fine just needed updated. Made a second appointment, my wife took the vehicle in because I was at work. She was laughed at, talked to like an idiot, and disrespected. When I got on the phone I was also disrespected and told I had no idea what I was talking about. They took no responsibility for the issue and then tried to charge me $2000 for a completely new system. Do not go here. More

Awesome service! Mike Hughes did an amazing job and Ferman never disappoints. Always a pleasure to bring the Jeep in for service at this dealership. They take care of Mike Hughes did an amazing job and Ferman never disappoints. Always a pleasure to bring the Jeep in for service at this dealership. They take care of you. More

Great Service Ferman’s service techs goes above and beyond and is very attentive to the needs of my vehicle. I appreciate great service and would recommend. Ferman’s service techs goes above and beyond and is very attentive to the needs of my vehicle. I appreciate great service and would recommend. More

Excellence Exemplified Jamie Kissinger was on top of the U65 recall, and had a total service check on my Grand Cherokee performed, Jamie's professional explanation of all th Jamie Kissinger was on top of the U65 recall, and had a total service check on my Grand Cherokee performed, Jamie's professional explanation of all the woes and wonders of my vehicle educated me in the absolute requirement of preventative maintenance. More

Attentive service department I took my Wrangler in for service. Steve knew what was wrong immediately and they were able to replace my wheel speed sensor while I waited. Very ni I took my Wrangler in for service. Steve knew what was wrong immediately and they were able to replace my wheel speed sensor while I waited. Very nice people. I'm new to the area and feel lucky that I might have found a dealership I like so soon. More

Recall performed Everything went as scheduled. No surprises. I dropped my car off for the service and picked up my car two days later as I was returning home from a sh Everything went as scheduled. No surprises. I dropped my car off for the service and picked up my car two days later as I was returning home from a short trip. More

Awesome service!! Brake and tire warning lights on. Replacing tire sensors recommended and followed through. Unfortunately this did not fix the brake light issue. Ev Brake and tire warning lights on. Replacing tire sensors recommended and followed through. Unfortunately this did not fix the brake light issue. Everyone scratching their head since no issue with brakes or tires. Was recommended to take vehicle to Mitsubishi dealership/service. I was assured that my vehicle was safe to drive. Just have to say that Steve went above and beyond his job duties to accommodate me and I would definitely ask for him again!! More

Great service Everything was great. Jason was a huge help and had me on and out very quickly. He took the time to explain everything that had been done, and made su Everything was great. Jason was a huge help and had me on and out very quickly. He took the time to explain everything that had been done, and made sure I was happy. More

Reliable service center Jason takes good care of my car and my son’s two vehicles. My vehicle was ready as scheduled, The waiting area is very comfortable. Jason takes good care of my car and my son’s two vehicles. My vehicle was ready as scheduled, The waiting area is very comfortable. More

Totally Honest and Fair. I will no longer be looking for somewhere to take my car. I will go straight to Ferman's Service for dependable and professional car care. Your guy I will no longer be looking for somewhere to take my car. I will go straight to Ferman's Service for dependable and professional car care. Your guys were honest, friendly and courteous. Thanks. You are 5 stars with me. More